Customer Service Representative - State Farm Agent Team Member

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance

Customer Service Representative – Insurance Agency

Full-Time | Paid Training | Career Growth | Join a Supportive Team

Why You'll Love Working Here

• Competitive salary
• Paid training and ongoing professional development
• Licensing assistance (Property & Casualty and Life & Health)
• Supportive, team-oriented workplace
• Stable, full-time career opportunity
• Opportunities for career advancement
• Work that makes a positive impact on families and businesses in our community
• Recognition for outstanding customer service and teamwork

What You'll Do

As our Customer Service Representative, you'll help create an exceptional experience for every customer who contacts our agency.

Your responsibilities will include:

• Deliver friendly, professional customer service by phone, email, and in person
• Assist customers with policy changes, billing questions, payments, and coverage explanations
• Process endorsements, renewals, cancellations, and policy updates accurately
• Review customer accounts to identify coverage gaps and recommend additional protection when appropriate
• Build lasting relationships through proactive follow-up and excellent communication
• Maintain accurate customer records and documentation
• Work closely with the sales team to ensure a seamless customer experience
• Help resolve customer concerns quickly and professionally
• Support customer retention through exceptional service and follow-up
• Stay current on agency procedures and insurance products through ongoing training

Who We're Looking For

• Enjoys helping people and creating positive customer experiences
• Is patient, compassionate, and an excellent listener
• Communicates clearly and professionally
• Is highly organized and detail-oriented
• Thrives in a fast-paced environment
• Can manage multiple priorities while maintaining accuracy
• Takes ownership of their work
• Is dependable, positive, and team-oriented
• Enjoys learning and growing professionally

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Insurance, banking, financial services, healthcare, hospitality, or administrative experience is a plus
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Comfortable using computers and learning new software
• Property & Casualty License preferred (or willingness to obtain)
• Life & Health License preferred (or willingness to obtain)

Great Backgrounds for This Position

• Customer Service
• Insurance Agencies
• Banking or Credit Unions
• Financial Services
• Administrative Support
• Medical Office or Healthcare Reception
• Hospitality
• Retail Customer Service
• Office Management
• Call Centers
• Account Coordination
• Client Services

Why Join Joshua Thibodeaux State Farm?

We believe great customer service builds lasting relationships.

Every day, our team has the opportunity to help individuals, families, and business owners protect what's most important to them. We value teamwork, integrity, professionalism, and genuine care for the people we serve.

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.