Executive Director - Employee & Client Communication

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Job Details


Requisition #: 661075
Location: Johns Hopkins Health System,
Baltimore,
MD 21201

Category: Leadership
Schedule: Day Shift
Employment Type: Full Time

As Executive Director of Strategic Employee and Client Communications, you will play a central role in ensuring that employees, clinicians, and staff across the system are informed, inspired, and connected to the organization's mission and strategic priorities. This is a highly visible leadership position with the opportunity to influence how one of the world's leading health systems communicates with its people-reinforcing culture, strengthening trust, and supporting organizational performance at scale.

The Johns Hopkins Health System Corporation is a not-for-profit organization dedicated to providing the highest quality of care in the treatment and prevention of human illness. JHHS is an academically based health system consisting of: The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center, Johns Hopkins Howard County Medical Center, Suburban Hospital, Sibley Memorial Hospital, The Johns Hopkins All Children's Health System, Johns Hopkins Community Physicians, The Johns Hopkins Medical Services Corporation and Johns Hopkins Medical Management Corporation.

Core Duties

Strategic Communications Leadership

• Develop and implement a long term and annual comprehensive internal communications strategy and narrative aligned with mission, vision, values, and strategic goals
• Create and implement internal communications strategies that engage employees, reinforce culture, and support organizational change
• Establish and maintain metrics for team success and relay progress to key stakeholders
• Leverage quantitative and qualitative data to assess engagement and design long-term improvement plans

Executive Advisory & Change Leadership

• Act as a strategic advisor on internal communications matters including employee engagement, change management, system communications, and executive communications
• Attend and actively participate in senior leadership meetings, providing consultation and guidance on communications priorities and decisions
• Identify business challenges and communications opportunities based on deep understanding of organizational culture and priorities

Stakeholder & Client Partnership

• Work with department and functional leaders to identify and address internal communications needs
• Build strategic relationships with administrative and clinical leadership
• Develop strategic communications plans in support of client priorities in partnership with HR, IT, Legal, etc.
• Collaborate cross-functionally to ensure consistent messaging to leaders, employees, physicians, and researchers
• Understand and develop communication priorities to engage clinicians and staff

Employee Engagement & Internal Communications Execution

• Design multi-channel approaches to employee engagement across the institution and all entities
• Partner with HR to drive employee communications strategy and engagement
• Coordinate development and execution of internal communications strategies and support across the system

Team Leadership & Operational Management

• Oversee entity communications leaders and system internal communications team
• Mentor, set performance goals, and provide ongoing feedback and support
• Develops and informs operating and people budgets to support communication efforts
• Manage external agencies and vendors as needed; estimates, plans and tracks budget, manages contracting and vendor negotiation processes

Channel Strategy, Technology & Infrastructure

• In collaboration with HR and IT, develop and implement a roadmap for best-in-class communications platforms and technologies
• Oversee the end-to-end process for intranet platform selection, procurement, implementation, and onboarding, including vendor management, stakeholder alignment, user adoption strategies, and continuous improvement post-launch.
• Continuously refine tools and channels to address evolving trends

Brand & Message Governance

• Ensure all internal communications align with brand and messaging guidelines

Education & Experience

• Bachelor's degree in marketing, Communications or related field, required. Masters preferred.
• 10+ years of related/progressive experience in communications and change management including 5+ years of management experience with significant impact.

What We Offer

You can become a part of our diverse healthcare leadership team and enjoy extensive benefits with a variety of opportunities for personal and professional growth. From academic medical centers to local community hospitals, from downtown to the suburbs, Johns Hopkins Medicine has a work environment that will fit your personality and career goals.

Comprehensive benefits including medical, dental, and vision insurance; generous paid time off; life and long-term disability coverage; 403(b) retirement plan with employer match; tuition assistance for employees and dependents; and wellness programs just to name a few.

Salary Range: Minimum 226,482.00/annually - Maximum 314,272.00/annually. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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