Director of AI-Driven Contact Center Transformation
Jobleads-US
Capgemini Invent is seeking a Director, Service & Contact Center Transformation to lead AI-enabled customer experience transformations for high-volume, brand-critical interactions. You will guide executive stakeholders on balancing automation and human service, shaping market propositions, and delivering measurable business outcomes across the full lifecycle from pursuit to delivery.
You will direct multidisciplinary teams across strategy, design, technology, data, and change management, driving
#J-18808-Ljbffr Jobleads-USVacancy posted 2 days ago
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