Director of Front Office
White Lodging
Description
Position Information
Location: JW Marriott Indianapolis
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment. Responsibilities:
What You’ll Do
- Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
- Develop and implement department strategies that improve financial performance and guest satisfaction.
- Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
- Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
- Collaborate with other departments to drive alignment and communication for an optimal guest experience.
- Monitor and analyze guest service scores and implement corrective actions to continuously improve results.
What You’ll Bring
- Previous front office leadership experience, preferably in a full-service hotel environment.
- Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
- Ability to develop and motivate teams while managing multiple operational priorities.
- Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
- Proven ability to drive performance results and uphold hospitality standards.
Other information:
What You Can Look Forward To
- Day 1 Medical, Dental and Vision insurance
- Paid Parental Leave
- Vacation/Paid Time Off (PTO) with rollover
- 401(k) with company match
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development opportunities
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Director of Front Office in Indianapolis, IN vacancy
$184.87k - $324.19k
...Advisory. KPMG is currently seeking a Director, SAP IS-U -Power & Utilities for our Consulting... ...: • Direct and oversee SAP IS-U back office implementations, ensuring alignment with... ...(Customer Relationship Management) for front-office operations and SAP EAM (Enterprise...Front officeContract workH1bLocal area- ...We are searching for a hard-working Front Desk Team member who enjoys a fast-paced environment while working alongside an AMAZING team! Our ideal applicant will have dental office experience greeting, checking in, and checking out patients along with other functions...Front officeFull timeWork at officeMonday to FridayFlexible hours
Indiana Oral & Maxillofacial Surgery Associates
Fishers, IN3 days ago $16.5 - $20.63 per hour
...Front Desk Coordinator IN05 - INDIANPOLIS - INDIANAPOLIS, IN 46229 Overview Salary Range $16.50 - $20.63 Hourly Position Type... ...POSITION PURPOSE We are seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. This is...Front officeHourly payWork at officeUS Oral Surgery Management
Indianapolis, IN1 day ago$19 - $21 per hour
...staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized... ...information Schedule and confirm patient appointments Cleaning the front office work area and other maintenance assignments as directed...Front officeWork at officeChord Specialty Dental Partners
Fishers, IN4 days ago- ...Position Description: The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, managing check... ..., and guest service standards. Assist with additional front office duties as assigned. Equal Employment Opportunity Statement...Front officeLocal areaFlexible hoursNight shiftDay shiftAfternoon shift
TUMI Hospitality
Indianapolis, IN3 days ago - ...functions while delivering exceptional guest service at the hotel's front desk. While performing audit duties, the Night Auditor also... ...inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and...Front officeAll shiftsShift workNight shift
Peachtree Hospitality Management
Indianapolis, IN3 days ago $16 - $20 per hour
...we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist,... ...phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational...Front officeFull timeMonday to FridayWeekday workSelect Physical Therapy
Indianapolis, IN1 day ago- ...Accounting & Office AssistantAre you an Accounting & Office Assistant? Do you have a knack for numbers? An affinity for finance? Do friends... ...visitors and assist with deliveries.Help keep the front office running smoothly.Provide administrative support across departments...Front officeFull timePart timeWork at officeDay shift3 days per week
Young & Laramore
Indianapolis, IN3 days ago - ...Indianapolis is seeking a Patient Service Representative to support front desk functions, schedule appointments, register patients, and handle cashiering and calls. This role provides essential front office support and contributes to a positive patient experience. You...Front office
$15 per hour
...as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for... ...assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork,...Front officeWork at officeLocal areaImmediate startMonday to FridayDFR llc
Indianapolis, IN3 days ago- ...full-time professional, friendly, customer-focused and dependable front desk associate member to join our busy clinic located in Carmel,... ...Travel Some travel may be needed on occasion between the office locations (Greenwood, Noblesville, Mooresville, Tipton) Forté Sports...Front officeFull timeWork at office
Forteortho
Carmel, IN3 days ago $22 per hour
...Front Desk Coordinator A respected law firm in Carmel, IN, is seeking a professional Front Desk Coordinator. In this pivotal role, you'll manage the front office, ensuring a welcoming environment for clients and visitors. Key responsibilities include answering calls...Front officeHourly payTemporary workWork at officeMonday to FridayShift workDaMar Staffing
Carmel, IN5 days ago- Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead the front desk team in Indianapolis, IN. You will ensure smooth check-in/out, optimize staffing, and maintain exceptional guest relations in a fast-paced hotel setting. Responsibilities...Front office
- ...sorts, distributes daily mail/deliveries and maintains inventory of office supplies. Participates in regularly scheduled mandatory... ...right fit? – The Suitable Talent ~ Experience as a Receptionist, Front Office Representative or similar role preferred but not required...Front officePart timeWork at office
America's Best Contacts & Eyeglasses
Indianapolis, IN5 days ago - Fischer Homes is seeking an Office Coordinator to be a central team member ensuring smooth operations of our offices and model homes. You will provide essential administrative and systems support across the division and departments, and you will be the first representative...Front officeWork at officeHome office
- ...setting that blends advanced medicine with heartfelt care. The Front Desk Representative role provides patients with a warm and professional... ...while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will: Greet and check in...Front officeMonday to FridayFlexible hours
Wisconsin Fertility
Indianapolis, IN3 days ago - ...As a Patient Care Coordinator you are responsible not only for front desk operations, but also for supporting patient flow, schedule... ...Assist in maintaining an organized, clean, and patient-ready front office environment. Perform other duties as needed and as assigned...Front officeFull timeWork at office
AEG Vision
Indianapolis, IN1 day ago - ...Dental Receptionist - Business Assistant Position Summary: Dental Front Office - Dental Reception - NW Indy Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning...Front officeWork at officeLocal area
Bartram Family Dental Care
Indianapolis, IN1 day ago - ...Business Assistant to join our patient-centered team. You will manage front desk tasks, greet visitors, handle phone calls, schedule... ...care. The ideal candidate has at least 3 years of dental front office experience, strong communication and organizational skills, and...Front office
- ...Job Description Job Description Dental Front Office Administrative Assistant Join Our Friendly Dental Team! We are seeking a motivated, organized, and patient-focused Dental Front Office Administrative Assistant to join our growing general dentistry practice...Front officeWork at office
Fishers Dental Care
Fishers, IN19 days ago - ...). The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly... ...and scanning documents into EMR as needed Responsible for office supply inventory, including checking, ordering and stocking supplies...Front officeFull timeTemporary workWork at officeImmediate startWeekday work
Upperline Health
Indianapolis, IN3 days ago $16 per hour
...Auditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are... ...day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.Provide...Front officeTemporary workWork at officeLocal areaShift workNight shiftIvy Hospitality
Indianapolis, IN5 days ago- Arrow McLaren in Indianapolis seeks an Office Coordinator to front the team’s daily operations, welcome guests, and coordinate communications. You’ll support facilities, events, and internal programs while assisting finance with expense reporting and NetSuite workflows....Front officeWork at office
$18 per hour
...follow up on wake-up call requests. Balance and reconcile cash receipts and transactions, ensuring timely deposits. Reset front office systems and operations for the upcoming business day. Serve as Guest Service representative and Manager on Duty overnight....Front officeHourly payFull timePart timeShift workNight shiftHM Alpha Hotels & Resorts
Indianapolis, IN1 day ago- Marathon Health is seeking a Front Office Administrator to provide essential front desk support at our Indianapolis health centers. You will greet patients, answer calls, schedule appointments, and assist with medical records and payments. The role requires 1-3 years of...Front officeWork at office
- ...Job Description Job Description Front Desk Patient Coordinator - CARMEL MEDICAL OFFICE Job Type: Full-time Pay: Competitive, based on experience with commission structure Work Location: In person – CARMEL, INDIANA About Us We are a growing practice...Front officeFull timeWork at office
Williams Healthcare Indy
Carmel, INa month ago - ...Managerial Hotel Positions. Explore opportunities in the following areas: General Manager Front Office Manager Chief Engineer Executive Chef Director of Food and Beverage Director of Sales and Marketing Catering Sales Manager Sales Manager...Front office
Whiteface Lodge
Indianapolis, IN1 day ago - ...Central Indiana Orthopedics (CIO) in Indiana is seeking a Director of Physical Therapy to lead the PT department, oversee staff and students, and ensure high-quality patient care. You will develop programs, supervise clinicians, and drive performance improvement aligned...
Denton Surgery Center, LLC
Fishers, IN1 day ago - ...Central Indiana Orthopedics (CIO) in Fishers, IN, is seeking a Director of Physical Therapy to lead the PT department. The role oversees staff, programs, policy development and performance improvement, ensuring high-quality patient care. The director will coordinate with...
Sca-Health-
Fishers, IN5 days ago $60k - $80k
...Office Manager – Indianapolis, IN Our client, a well-established, privately-held industrial real estate firm with a national portfolio... ...priorities and executing with speed and efficiency. Manage front-desk and general office responsibilities, including greeting and...Front officeWork at officeMonday to FridayNight shiftVaco
Indianapolis, IN7 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Front Office. Be the first to apply!
Related searches
- veterinary office manager Indianapolis, IN
- business office manager full time Indianapolis, IN
- business office manager healthcare Indianapolis, IN
- office supervisor Indianapolis, IN
- dental office manager Indianapolis, IN
- front office coordinator Indianapolis, IN
- business office manager Indianapolis, IN
- office manager coordinator Indianapolis, IN
- non profit office manager Indianapolis, IN
- finance and office manager Indianapolis, IN