EMD: Emergency Medical Dispatcher 08/10/26

Job Description

Job Description

EMERGENCY MEDICAL DISPATCHER

An EMD performs emergency and non-emergency call taking and system status management in the Communications Center. Primary duties include answering incoming calls and dispatching emergency medical vehicles and responders. 

The next training class starts mid-September!

QUALIFICATIONS

• EMT or Communications experience preferred but full paid training is provided
• Obtain Healthcare Provider CPR certification from MEMS’ instructor during the first two weeks of employment
• Obtain IAEMD certification on initial attempt or qualify for re-test, unless already certified with IAEMD
• Must maintain certifications by attending required training and testing.

KNOWLEDGE, SKILLS, ABILITIES

• Knowledge of geography of service area and ability to read map
• Knowledge of communications-related equipment
• Ability to type effectively and perform accurate data entry
• Ability to remain calm during stressful situations
• Ability to speak clearly
• Ability to present caring and professional image over the telephone
• Ability to interact well with others

WORKING CONDITIONS

• The first 3 weeks of training you will work Monday - Friday.  
• EMDs generally work a 12-hour rotating shift that includes weekends and holidays. Newer employees are often assigned to the night shift after training. 
• Constant exposure to stress caused by fluctuating workloads while dealing with people in crisis situations

PHYSICAL REQUIREMENTS

Physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of these jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Requirements – While performing the duties of this job the employee is frequently required to sit; talk and hear; use fingers, hands and arms to handle, reach and/or operate basic office equipment, objects, tools or controls. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

MEMS is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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