Support Specialist

Job Description

Job Description

Splashwire is seeking a Support Specialist to join our team HeadQuartered in Mechanicsburg, PA. Splashwire has been in business for 25 years focused on servicing clients across the Mid-Atlantic Region through consultative IT Services and Executive Leadership. Our mission is to simplify technology, deliver client experience, lead with our capability and live our brand to its fullest. The Splashwire team is looking for dedicated technology professionals serious about growing to his or her full potential as Splashwire offers increased training and diversity of experience. Splashwire is in search of seasoned, professional, self-driven technologist to join our team to meet demand as our portfolio of technologies and clients continue to grow.

You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Assist with Help Desk Triage Board prioritizing tickets and providing customer response
• Provide technical assistance with computer hardware and software
• Resolve issues for clients remotely from our support center as well as at client locations
• Recommend hardware and software improvements
• Track customer issues and resolutions to completion
• Maintain detailed documentation of client service requests, assets and inventory
• Document maintenance for all computer systems and end user environment
• Staging and building of equipment for client projects
• Travel locally daily to client sites primarily in Central PA but can go beyond
• Document your time as we are a billing service company
• Work 45 hours / week and maintain a minimum of 75% billable utilization

​ Qualifications:

• Previous experience in help desk, consulting, or other IT related fields
• Strong Microsoft 365 skills
• Ability to travel 50% of the time with a focus on Cumberland and Franklin Counties.
• Ability to build rapport with clients and manage the client relationship
• Ability to prioritize and multitask across client base
• Positive and professional demeanor including business casual dress
• Excellent written and verbal communication skills
• A+ Certifications preferred

\nCompany Description

Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO’s, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently.

Company Description

Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO’s, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently.