Quality Management System and Services Lead

Quality Management System And Services Lead

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. With our people, they break through limitations and expectations not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Corning's businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets.

Role Purpose: The QMS & Service Supervisor is responsible for supervising a team that supports, maintains, and continuously improves the Quality Management System (QMS). This role ensures effective execution of key quality system processes including document control, records management, EtQ administration, change management, training, CAPA, and Management Review. The supervisor ensures compliance with ISO 13485, ISO 9001, and applicable regulatory requirements while fostering a culture of quality, compliance, and continuous improvement.

Key Responsibilities: As the QMS & Service Supervisor, the incumbent will lead and oversee a portion of the Quality organization while fulfilling the following responsibilities:

• Supervise and coordinate a team responsible for core QMS and quality service activities, ensuring compliance with ISO 13485, ISO 9001, and applicable regulatory requirements.
• Act as process owner or process lead for Quality System elements including: Document Control Records Management EtQ administration Change Management Training and competency management Corrective and Preventive Action (CAPA) Management Review support
• Ensure QMS processes are established, implemented, maintained, and effective in accordance with ISO and company requirements.
• Lead daily execution and continuous improvement of QMS processes to ensure consistency, compliance, and efficiency across the organization.
• Supervise document control activities, ensuring procedures, work instructions, and records are accurate, current, approved, and retained per defined requirements.
• Oversee records management practices to ensure integrity, traceability, retention, and availability of quality records.
• Serve as primary or delegated administrator for EtQ modules related to document control, training, change management, and CAPA; provide user support and coordination with IT and Quality leadership.
• Supervise change management activities, ensuring changes are evaluated, approved, implemented, communicated, and verified for effectiveness.
• Ensure training requirements are defined, assigned, completed, and documented; monitor training effectiveness and compliance metrics.
• Oversee the CAPA process, ensuring timely investigation, root cause analysis, implementation, and effectiveness verification in alignment with ISO 13485 and ISO 9001.
• Coordinate preparation, execution, and follow-up of Division Management Review inputs, outputs, and action items and ensure proper escalation of systematic issues which may occur across the manufacturing facilities.
• Track and report QMS performance metrics including training compliance, CAPA status, document currency, and change management effectiveness.
• Support internal, customer, certification body, and regulatory audits by providing QMS documentation, records, and process expertise.
• Review and maintain Standard Operating Procedures (SOPs) and work instructions related to QMS and quality service processes.
• Identify opportunities for system improvements, standardization, and automation to improve QMS effectiveness and efficiency.
• Ensure quality decisions are data-driven and aligned with applicable data integrity principles.
• Act as a subject matter resource for QMS processes, providing guidance and coaching to internal stakeholders.
• Foster collaboration with cross-functional teams including Operations, Engineering, Regulatory, and IT.
• Promote a culture of quality, compliance, and continuous improvement throughout the organization.
• Perform other related duties as required.

Additional Responsibilities: Establish and maintain a consistent and compliant approach to QMS process execution across all supported functions. Monitor changes to ISO standards, regulatory requirements, and industry best practices and support implementation as needed. Provide leadership, mentorship, and development to team members to build technical capability and engagement. Support inspection and audit readiness activities related to QMS processes. Communicate QMS performance, risks, and improvement opportunities to Quality leadership.

Strong working knowledge of ISO 13485 and ISO 9001 requirements related to:

• Experience administering and supporting eQMS platforms (EtQ preferred).
• Strong organizational, time management, and prioritization skills.
• Ability to analyze data and metrics to evaluate QMS performance and effectiveness.
• Effective written and verbal communication skills.
• Ability to lead, coach, and develop team members.
• Ability to work independently while coordinating with cross-functional stakeholders.
• Strong attention to detail with a practical, solutions-oriented mindset.
• Ability to manage multiple priorities in a regulated environment.

Experiences/Education - Required: Bachelor's degree in engineering, life sciences, or a related technical discipline. Minimum of 5 years of experience in a quality, quality systems, or regulated manufacturing environment. Demonstrated experience with ISO 9001 and/or ISO 13485 Quality Management Systems. Prior experience supervising or leading quality or technical staff. Hands on experience with electronic Quality Management Systems (eQMS), preferably EtQ. Working knowledge of document control, training systems, CAPA, and change management processes.

Experiences/Education - Desired: Experience in medical device, life sciences, or regulated manufacturing environments. Experience supporting external audits (ISO, customer, regulatory). ASQ or other quality-related certification.

This position does not support immigration sponsorship. The range for this position is $112,328.00 - $154,451.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at View email address on click.appcast.io.