Patient Services Coordinator

Exciting Career Opportunity With Avance Care!

Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.

Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.

As a Patient Services Coordinator you'll performs all activities and functions with within the centralized Patient Access Center, including but not limited to centralized scheduling for practices and providing high quality customer service.

This is a full-time hybrid role involving 8 hours weekday shifts, no weekends schedule.

We operate in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.

We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities:

• Handle administrative tasks such as answering phones, scheduling appointments
• Greeting/Assisting patients promptly, efficiently, and in a professional manner on the phone
• Obtain, verify, and input all patient information accurately in the system
• Take and check messages and relay messages to the appropriate staff members. Scheduling patients for appointments, rescheduling appointments, as well as coordinating walk-in patients according to office protocols
• Accurately register new patients and update patients' accounts by compiling accurate information and facilitating the completion of required paperwork
• Explain fees, services and policies
• Act as a liaison between patients and providers, facilitating communication and ensuring a smooth patient experience
• Assist patients with financial responsibilities such as collecting co-payments, deductibles and co-insurances
• Post patient payments into the system
• Assist with other centralized services such as prior authorizations
• Appropriately escalate messages to practice staff, such as office managers, providers or medical assistants
• Act as a resource for patients and their caregivers, answering questions and addressing concerns in a friendly and professional manner
• Guide patients through the Avance Care system, ensuring they are directed to the appropriate department and service

Candidates should have a high school diploma required, but associate's degree preferred. Along with 1-2 years of Medical, Administrative, and/or Customer Service Experience, preferred.

Other Priorities:

• Excellent verbal and written communication
• Confidentiality
• Strong computer skills
• Strong attention to detail
• Team player
• Efficient time management and workload prioritization
• Strong multitasking skills
• Problem-solving skills
• Basic medical terminology

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.