Patient Care Coordinator

Patient Care Coordinator

Pride Health is hiring a Patient Care Coordinator to support our client's medical facility based in Fayetteville, NC 28314. This is a 6+ month assignment (Possibilities of extension or conversion) opportunity and a great way to start working with a top-tier healthcare organization!

Location: Fayetteville, NC 28314

Duration: 6+ months Contract (Possibilities of extension or conversion)

Payrate: $18/hr -$20/hr. on w2/Pay Rate is based on experience and educational qualifications.

Schedule: Business Hours- Mon- Fri

Job Responsibilities:

• Greet/check-in & check-out and direct patients and visitors.
• Schedule appointments, update patient information in practice management system and provide information to patients.
• Process payments and handle patient complaints.
• Ability to build and maintain rapport with all referral sources.
• Ability to multi-task and work in a fast-paced environment
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Completes requests by always greeting all clients & patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
• Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
• Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed.
• Secures information by completing all necessary actions required within the assigned system and established procedures.
• Provides all historical reference required by utilizing filing and retrieval systems. Contributes to team effort by accomplishing all related tasks as needed.
• Always provides superior customer service excellence.
• Remains flexible on behalf of the position and the team
• Ability to interact both positively and professionally through multiple departments within the practice.
• Ability to work both independently as well as within a team environment.
• All other duties as assigned.