Patient Care Coordinator

Patient Care Coordinator Pride Health is hiring a Patient Care Coordinator to support our client's medical facility based in Fayetteville, NC 28314. This is a 6+ month assignment (Possibilities of extension or conversion) opportunity and a great way to start working with a top-tier healthcare organization! Location: Fayetteville, NC 28314 Duration: 6+ months Contract (Possibilities of extension or conversion) Payrate: $18/hr -$20/hr. on w2/Pay Rate is based on experience and educational qualifications. Schedule: Business Hours- Mon- Fri Job Responsibilities: Greet/check-in & check-out and direct patients and visitors. Schedule appointments, update patient information in practice management system and provide information to patients. Process payments and handle patient complaints. Ability to build and maintain rapport with all referral sources. Ability to multi-task and work in a fast-paced environment Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. Completes requests by always greeting all clients & patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member. Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations. Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed. Secures information by completing all necessary actions required within the assigned system and established procedures. Provides all historical reference required by utilizing filing and retrieval systems. Contributes to team effort by accomplishing all related tasks as needed. Always provides superior customer service excellence. Remains flexible on behalf of the position and the team Ability to interact both positively and professionally through multiple departments within the practice. Ability to work both independently as well as within a team environment. All other duties as assigned.