Program Support Assistant (Reading)

This position is located in the Department on Disability Services, Rehabilitation Services Administration, Randolph Sheppard Vending Facilities Program (RSVFP). The purpose of RSVFP is to assist people that are blind and with visual impairments with remunerative employment through the development of appropriate vending facility sites and by providing operational, administrative, and training initiatives that promote financial independence, business growth, and entrepreneurship. This position is responsible for performing administrative, programmatic, and clerical assignments to support Randolph Sheppard and its operations. The incumbent will provide support and assistance to employees who are visually impaired by reading manuals, documents and correspondence that are pertinent in completing essential job duties. Major Duties Receives telephone calls to the Office, ascertains nature of calls, and determines appropriate action, answering most questions or referring the caller as needed. Receives incoming correspondence/mail, refers items requiring the Supervisor’s attention or a specific staff member to the appropriate person, acts on routine items, and maintains control records on incoming correspondence to ensure timely reply or action. Performs administrative, programmatic, and specialized work to support the Unit and its operations; maintains Unit records, compiles basic data/information from files for reports, prepares, receives, reviews, and verifies Unit documents, and keeps a project calendar informing staff of deadlines and important dates. Applies clerical and administrative procedures, methods, and techniques to support the Supervisor, staff, and Unit, including scheduling and reserving conference/meeting rooms and determining the most appropriate room based on number and special needs. Receives requests for information from other units within DDS, routes items requiring a direct response from the Supervisor to the Supervisor, and answers items from available information with notation to the Supervisor as applicable. Reviews correspondence and documents prepared for the Supervisor’s signature for correct format, grammar, punctuation, and policy requirements; coordinates corrective action with the appropriate party or office when errors are identified. Creates general correspondence related to administrative matters (letters, memoranda, reports, etc.) from existing templates for the Supervisor and/or staff members. Serves as liaison between the Supervisor and staff, providing timely, accurate, and current information to staff. Coordinates the submission of a variety of reports and data (progress, status, and fiscal reports) to ensure fulfillment of established program/unit requirements. Works with the Office of Human Capital, IT, and the Support Services Division preparing for onboarding of new staff. Orders office supplies and makes training and travel reservations for the Supervisor and staff using the assigned P-card as appropriate, and reconciles P-card statements. Reconciles reports in an automated data management system; may use several such systems to perform work. Posts items on the shared drive and retrieves/deletes items as appropriate. Reads documents, manuals, and correspondence for blind or low‐vision employees as requested. Works in collaboration with the Rehabilitation Assistant to support visually impaired staff in completing essential duties. Performs other duties as assigned. Qualifications One (1) year of specialized experience at the next lower grade level. Seven (7) years of administrative experience that equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. Applicant must meet all qualifications and eligibility requirements by the closing date of the announcement. Education A high school diploma is required. An equivalent combination of education and experience will be considered. Work Experience & Knowledge Required Comprehensive knowledge of DDS and its structure (Divisions, Programs, and personnel), policies, regulations, and procedures to assist or correctly direct callers, visitors, and/or clients. Knowledge of the District government to refer callers and visitors to a more appropriate agency as necessary. Comprehensive knowledge of the functions, responsibilities, and objectives of the assigned Unit. Knowledge of grammar, spelling, punctuation, and editing sufficient to draft non‑technical correspondence and identify and correct errors in typed reports, memoranda, correspondence, etc. Comprehensive knowledge and skill in the use of general office automation software, practices, and procedures, including DDS and District automated systems to input or retrieve information and reserve conference/meeting rooms. Demonstrated ability to communicate effectively both orally and in writing. Skill in written communications to prepare correspondence and/or reports for the Supervisor, staff, or in the performance of duties. Comfortable working near service animals. Clear and articulate speaking voice with a comprehensive English vocabulary and reading level above 60 words per minute. Knowledge as would be gained from a High School Diploma and seven years of experience, five of which should be in an administrative support role. Collective Bargaining Unit This position is in the collective bargaining unit represented by AFSCME Local union 2401. Work Schedule This position requires 4 days a week in the office. EEO Statement The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non‑merit factor. #J-18808-Ljbffr DC Government