Conference Services Manager - The Willard InterContinental Washington

Conference Services Manager - The Willard InterContinental Washington Hotel Brand: InterContinental Location: United States, DC, Washington Hotel: IC - The Willard Washington D.C. (WASHA), 1401 Pennsylvania Ave NW, 20004 The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. We’re searching for a Conference Services Manager capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences. Liaising with clients to build accurate event bookings Delivering exceptional service standards in-person, via email or over the phone Establishing client requirements to effectively facilitate their needs Responding to enquiries and upselling to maximise sales, occupancy and revenue Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team Minimum of 3-year luxury hotel conference / event planning experience. Passion for providing excellent client experiences and client engagement Confidence in proactively preventing problems and ability to handle service recovery Love of working in a fast-paced, motivated team with a desire for the next step in your career Excellent attention to detail Exceptional administrative and time-management skills Willingness to work as part of a team and learn new things What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. The salary range for this role is $36.00 to $39.00 per hour. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. This rate range is only applicable for jobs to be performed in Washington, DC. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. We commit to supporting wellbeing in your health, lifestyle, and workplace through our myWellbeing framework. #J-18808-Ljbffr