Banquet Captain

Benefits: Health insurance Paid time off Vision insurance 401(k) 401(k) matching Dental insurance Who We Are… The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. The Property… From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At The LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. At the LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter. The Role… We are seeking a dynamic Banquet Captain to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests. A Banquet Captain is responsible for orchestrating the event experience, from set up to breakdown. Each guest that attends a private event at The LINE DC will be welcomed and acknowledged in a way that aligns with our culture of best-in-class service, and you will ensure that our standards are met and always maintained. With a combination of passion for the job and the right communication with other departments, you are responsible for making the guest experience more than memorable. Because of the fluctuating demands of the company’s operation, it may be necessary that each employee performs a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Essential Functions & Responsibilities Greet every guest with a smile and maintain eye contact Must be courteous and gracious, always maintaining a professional demeanor Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel Offer guests an enjoyable experience that conforms to the LINE’s standards of excellence, professionalism and friendliness Demonstrate expert understanding and knowledge of the sequence of service, following this sequence for every guest Coordinate set up of event and ensure accuracy of set up in accordance with pre-determined packages Ensure all furniture in event area is clean and arranged properly Help set up and break down event equipment Ensure that all public areas are neat and clean Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean Plan opening/closing assignments for serving team Create floor plan making sure each event has a specific server Know the menu for each function served and be able to explain the major ingredients and preparation method for each item Read, understand and execute Event Orders to ensure safe, efficient event set up and break down Complete prep and side work efficiently so focused attention during the event can be given fully to guest care Greet host of event and review event order to ensure accuracy of guest expectations Introducing host to assigned wait staff and review event order to ensure accuracy Possess expert knowledge of all food and beverage aspects of the event Serve food and beverages to guests, courteously and efficiently Maintain cleanliness of event work area and equipment Attend all pre-function meetings required to ensure events flow smoothly Service all aspects of the banquet operation in accordance with all departmental and hotel standards Take ownership of all service issues brought to your attention by guests Maintain an increased awareness of safety issues throughout the hotel Participate in scheduled departmental and administrative meetings as requested Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions Be familiar with all safety and emergency procedures including OSHA requirements Knowledge, Requirements and Skills 1. High-School diploma or GED required Two-year hotel event or related experience preferred Knowledge of all food and beverage aspects of the event, company culture and history Work varied shifts, including weekends and holidays Excellent reading, writing and oral proficiency in the English Language Excellent organizational skills and attention to detail Ability to multitask; excellent communication skills Able to handle a large volume of guest interactions in an efficient and courteous manner Work well under pressure, requires being a team player Working Conditions/Environment 1. The noise level in the work environment is usually moderate 2. The person who has this responsibility may have to lift up to 50lbs on a daily basis 3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day 4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Our Doors Are Yours To Open… The LINE is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. Work Perks… Medical, Dental, Vision $300 dollar bonus for DC Ward 1 Residents Referral bonus + competitive compensation Discounted family rates Family meals Paid Time Off #J-18808-Ljbffr