Regional Manager of Operations

Snooze Regional Manager of OperationsOur Snooze Story We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we've invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you'll find more than a job. You'll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us? What does your role bring to the table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region. Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner. This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes!To be successful in this role, an RM must demonstrate the following:The highest level of restaurant operational standardsActs with the highest degree of integrityDelivery of expected financial results based on individual restaurant operating plansGood judgment with the ability to make timely and sound decisionsA positive and upbeat attitude resulting in inspired and engaged SnoozersAbility to hire the best-of-the-best for the region and retain staff through development and effective communicationEffectively manage employee relations issues, human resource compliance needs and regional/federal labor laws.Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their effortsTranslate financial goals and information into individual restaurant action plansCreation, innovation, and implementation of operational key initiativesCommitment to a 30-day operations activity and travel planProvide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviewsCreate a fun and exciting work environment where managers and teams feel valued and appreciatedThe Position Specifics Taking on the role of Regional Director of Operations isn't just about bacon and pancakes. The responsibilities of this position include:Actively build genuine relationships with Mothership team, peers and restaurant management teamsManage Birthday and Anniversary celebrations for restaurant managers and staff within the regionMeet in person with each manager-in-training within the region at least once per weekAttend and participate in one Breakfast Club meeting each month within the regionConduct regional Pillars and Snooze University meetingsEnsure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to postingDemonstrates critical hiring and talent selection practicesContinuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurantResponds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completedAccountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program.Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage (i.e. purchasing, receiving, storage and preparation)Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect CupsMaintains significant involvement in the introduction, training and execution of seasonal food and beverage menusEnsures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurantCollaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properlyTakes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staffConfirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurantVerifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times.Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results.Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices.Coaches and leads managers in waste area cleanliness and being a great neighbor.Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments.Ensures that communication regarding restaurant events flows to all managers and team members in the regionProvides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expensesMonthly review that plan goals are achieved and identify and implement action steps to address plan variancesEnsure all inventory levels of food/beverage/smallwares are maintained at quantities appropriate for sales volumeEnsures restaurant sales growth year over year in accordance with operating planOther tasks, duties, and responsibilities as assigned to meet Snooze's business and operational needsThe Bennie-fits This role comes with some sweet perks! See below:Competitive Annual Snooze Incentive Bonus ProgramCompetitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contributionEmployer Paid Short Term Disability and Life insurance benefits401k/Roth 401k PlansSnooze Work Hard, Play Hard Days (Unlimited Time off Program)Five (5) paid sick days within a calendar yearPaid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary DateMonthly auto stipend for all travel needs within home region (taxableSnooze Cell Phone and Internet Reimbursements100% paid meal benefit while working and on off-daysOther benefits including field trips, community engagement, and personal and professional growthIs this role the right fit for you? If this is the right role for you, you must possess the following skillsets:An entrepreneurial spirit with ability to work within the direction of a supervisorStrong functional kitchen and restaurant operations expertiseExcellent written and oral communication skillsExcellent presentation skills; development of presentation content and delivery in front of a mixed audiencesPossess basic math skills and have the ability to read, process and communicate regarding financial statementsExcellent conflict management, problem solving, and relationship building skills.Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframeAbility to multi-task and prioritize to manage a heavy workloadBasic computer skills with a proficiency in Word, Excel and PowerPointAptitude to quickly master new business environmentAbility to have fun, dance and laugh under/during stressful situations. (yes, seriously)Let's Talk Prerequisites! (Education, Credentials, and Experience)Must be 21 years of age and authorized to