Regional Operations Manager

Warehouse Management

Assist HR in hiring, onboarding, and training new Ops employees (warehouse and in store)

• Oversee bike building team,
• Quality
• Ensure QC procedure is followed
• Ensure Feedback forms are followed up on and action items are taken
• Actively seeks out training for builders, especially on new products or procedures
• Quantity
• Work with Regional Director to understand KPIs for the build team
• Work with the lead bike builder to create action plans to address build concerns
• Oversee inventory management
• Inbound/outbound receiving and operations
• Physical storage space
• Assist with cycle counts, RTV, and transfers as needed
• Non-Inventory vendor management and oversight
• Oversee transfer schedule and routes
• Make sure transfers are operating effectively (including covering for the driver)
• Vehicle fleet oversight

Retail & Cross-Functional Support

• Localized operations support
• Assist with cycle counts, inventory adjustments, or other operational duties where needed
• Fill in for key Ops needs when Managers are on PTO or simply behind (e.g. when new managers are hired or a store is missing key staff)
• Oversee negative inventory, past due transfers, partial payments, etc.
• Identify, implement and train staff on new processes - be boots on the ground after roll out
• With a Ci lens, diagnose bottlenecks in ops processes between stores and spearhead
• Demo policy, safety procedures, etc…
• Collaborate with regional training manager to implement new operational processes
• Manage projects with vendors, contractors, property management companies, building owners, and regulatory agencies.
• I.e. Denver East's 1% Retail Tax, e-bike credits, bike trade-in partners, etc.
• Oversee brick-and-mortar facilities management
• Point of contact for Verkada security response
• Safety management
• Oversee local monthly safety audits and assist store teams on needed corrections
• Sustainability
• Quarterly reporting of utilities usage
• Assisting director of operations with localized sustainability initiatives

What You Bring To The Table

• Proficiency with basic hand tools and power tools (I.e. screwdrivers, drills, etc.)
• Ability to manage project timelines across multiple locations simultaneously
• Basic technical bike knowledge
• Proficiency with Google Suite

The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The ability to lift and/or move up to 30 pounds' solo and up to 50 pounds' shoulder to height repetitively throughout the day. Vision may be corrected within normal range. The noise level in the work environment is loud.