People Business Partner, Contact Center

Overview

People Business Partner, Contact Center at Safelite. This position is remote.

Does this position interest you? You should apply – even if you don’t match every single requirement. Safelite is an auto glass company focused on more than just glass; we aim to help you build a fulfilling career and balance your life.

What You Will Do

• Provide strategic partnership with the contact center to support overall operational effectiveness and performance.
• Coach and support leaders regarding workforce planning, culture development, organizational policies & procedures, and communication of key initiatives. Execute people programs (recruitment, onboarding, learning and development, talent reviews, performance calibrations, merit and incentive awards, engagement surveys/action plans).
• Respond to and manage conflicts in varying situations such as performance coaching or dissatisfied associates; direct associates to appropriate resources and implement proactive retention strategies.
• Partner with leadership to assess leadership capability and ensure development and succession plans are in place to support current and future business requirements.
• Coach and facilitate leadership development programs to build capability and promote associate engagement; act as a change agent to reinforce key messages.
• Participate in the Company's response to union organizing drives and lead organizational change as needed.
• Identify development opportunities and partner with Centers of Excellence to provide insight and feedback to create and deploy appropriate tools and resources.
• Collaborate cross-functionally to ensure compliance with all applicable Federal/State/Local legislative requirements.
• Maintain confidentiality of financial information, insurance and litigation documents, associate information, and other sensitive data.
• Performs other duties as assigned and complies with all policies and standards.

What You Will Need

• Bachelor's Degree in Business Administration or a related field, or equivalent experience preferred
• 7-9 years relevant human resources (Business Partner) experience
• High energy, integrity, and a proactive, solutions-oriented mindset with ability to collaborate effectively in a team environment
• Exceptional interpersonal, communication and relationship-building abilities across all levels with a talent for influencing and energizing others
• Strong business acumen and analytical/problem-solving skills, including conflict management and knowledge of labor laws
• Excellent organizational skills and attention to detail with strong planning, prioritization and time management skills
• Well-developed written communication and presentation/training facilitation skills

What You Will Get

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage, PTO, holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• Health, wealth and life offerings at Safelite Benefits.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be part of a work family that values collaboration, innovation and dedication, we’re the right company for you.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers and are an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values depend on enrollment elections. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with requirements. Other qualifications may be required to ensure employment eligibility in accordance with local laws and Safelite Group, Inc. policies.