Seafreight Import Coordinator

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position has a base compensation range of $25.00 to $30.28. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The Seafreight Import Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. This employee serves as a liaison with customers, vendors, and government agencies for all seafreight export activities. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.) Escalates all recurring carrier / vendor service issues to Supervisor Maintains service relations with customers, carriers, vendors, and other Hellmann offices Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements Consults with supervisor prior to agreeing to non-standard services and/or pricing Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.) Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.) Performs credit check prior to arranging transportation Submits insurance purchase requests, upon request Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.) Promptly communicates all additional charges incurred to the customer to prevent disputed invoices Responsible to obtain / retrieve the Arrival Notice from the carrier Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries Sends Customer Arrival Notice Collaborates with Trade Services to arrange inspections, when required Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight Enters and updates all required milestone tracking events within area of responsibility Performs other duties as assigned SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE Associate’s Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement High School Diploma or GED One to three years of previous experience in freight forwarding industry preferred Completion of any industry related course is an asset KNOWLEDGE, SKILLS, & ATTRIBUTES Organizational skills Time management and prioritization Customer-focused Adaptable / flexible to high-pressured environment Interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet Proficient in world geography, shipping documentation, and Incoterms preferred Proficient written and verbal communication skills in English Ability to calculate figures and amounts such as freight rates, discounts, and other percentages PHYSICAL DEMANDS Frequently required to stand, and walk Regularly required to sit for extended periods Regularly uses arms to reach, hands and fingers for computer and phone use Speaking clearly and listening for heavy phone contact Requires close-up and computer screen distance vision ability ENVIRONMENT The work environment characteristics are similar to those of an office setting with various office equipment. Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired. You did not find the right position for you? Join our Talent Community and we'll get in touch if there's a role that could be a good fit for you. #J-18808-Ljbffr 800 Hellmann Worldwide Logistics, Inc.