Shift Leader

Shift Leader

Restaurant Operations

Full Time or Part Time, On Site

Compensation: Competitive hourly pay, based on experience

About the Opportunity


We are seeking a motivated Shift Leader to support daily restaurant operations in a fast-paced, guest-focused environment.


This is an entry-level restaurant management role and a great opportunity for someone looking to grow into leadership. The Shift Leader will help supervise shifts, support team members, maintain food quality and cleanliness standards, and ensure guests receive fast, friendly, and accurate service.


The ideal candidate is dependable, positive, hands-on, and comfortable leading by example during busy shifts.


Position Overview


The Shift Leader supports the General Manager and management team by helping oversee day-to-day restaurant operations.


This role requires cross-training in crew-level positions in order to coach team members, support execution, and ensure the restaurant runs smoothly during assigned shifts. The Shift Leader may also act as manager on duty when needed.


Key Responsibilities

Shift Leadership


Support daily restaurant operations during assigned shifts


Lead team members with clear communication and positive energy


Help ensure proper team deployment during busy periods


Assist with opening and closing procedures


Maintain a professional and guest-focused environment


Guest Experience


Ensure guests receive fast, friendly, and accurate service


Support service recovery when needed


Maintain a clean, welcoming, and well-organized restaurant


Help create a positive experience for every guest


Operational Support


Assist with record keeping, ordering, receiving, inventory, and daily procedures


Support proper sales procedures and cash management


Ensure shift tasks and checklists are completed accurately


Follow posted schedules and communicate with management regarding changes


Cash Handling


Process payments accurately using the restaurant cash register system


Follow proper cash handling and register procedures


Assign registers and assist with cash counts as needed


Investigate cash or operating discrepancies according to policy


Follow safe and deposit procedures


Food Safety and Quality


Protect food safety standards at all times


Monitor product quality, temperature standards, and critical control points


Take corrective action when food safety concerns arise


Follow sanitation, cleaning, and food handling procedures


Attend required food safety training as needed


Safety and Security


Help provide a safe working environment for team members and guests


Open and close the restaurant following security procedures when assigned


Safeguard keys, cash, and company assets


Report accidents, injuries, unsafe conditions, or equipment concerns immediately


Follow safe work habits and proper cleaning chemical procedures


Qualifications


Must be at least 18 years old


High school diploma or GED required


0 to 3 years of restaurant, cashier, server, line cook, prep, or customer service experience preferred


Previous leadership or shift lead experience is helpful but not required


Ability to pass a background check if required


Food Handler Card required within the required state or county timeframe


Ability to speak, read, write, and understand English


Strong communication and teamwork skills


Ability to coach and teach job functions to team members


Comfortable working in a fast-paced restaurant environment


Physical Requirements


Ability to stand and walk for extended periods


Ability to bend, stoop, and lift up to 40 pounds


Ability to work around kitchen equipment, cleaning products, and restaurant operations


Most of the shift will be spent standing or walking


Benefits and Perks


Food discounts


Flexible work schedule


401k


Scholarship opportunities


Leadership and growth opportunities


Paid vacation


Paid sick leave


Health benefits including medical, dental, vision, and more for eligible team members


Quarterly bonus program


Paid state or county mandated Food Handler Card within the time allowed for the specific state or county


Why This Role Stands Out


This is a strong opportunity for someone ready to take the next step into restaurant leadership. The Shift Leader role provides hands-on training, leadership experience, and the chance to grow into higher management roles while supporting a team-focused and guest-first restaurant environment.