Automotive BDC Representative

Job Description

Job Description

The Automotive BDC Representative plays a vital role in driving customer engagement and supporting sales operations within a small BDC team of 1-5 members. Reporting directly to the manager, this position involves balanced inbound and outbound communication to generate leads, schedule appointments, and ensure follow-up. The role requires strong customer service skills, CRM management, and offers opportunities for career advancement into sales. No travel is required for this position.

Responsibilities

• Generate leads through proactive customer outreach
• Manage customer contact via inbound and outbound calls
• Schedule appointments effectively to support sales activities
• Conduct follow-up communication to maintain customer engagement
• Provide sales support to facilitate smooth transaction processes
• Deliver excellent customer service to enhance client satisfaction
• Maintain accurate and up-to-date records within CRM systems

Preferred Qualifications

• Entry-level experience in automotive sales or customer service
• Familiarity with Customer Relationship Management (CRM) software
• Strong communication and sales techniques
• Ability to multitask and manage time efficiently
• Effective problem-solving skills
• Ability to collaborate within a team environment