IT Support Technician I

IT Support Technician IWe are seeking a motivated IT Support Technician I with some prior experience to join our technical support team in maintaining our organization's desktop and mobile infrastructure. In this role, you will provide first-tier technical support to end users, implement effective troubleshooting, and carry out essential IT tasks. You will work under the guidance of senior technicians while applying and expanding your skills in a Microsoft environment, with some Apple and Linux.How you'll contribute:Resolve user inquiries and technical issues via phone, email, and ticketing systemPerform thorough troubleshooting for hardware and software problemsManage account setup, password resets, and access managementEscalate complex technical issues to higher-tier support personnel with proper documentationExecute software installation and updates on end-user devicesConduct regular maintenance tasks on computers, printers, and other peripheral devicesMaintain accurate inventory of IT equipment and suppliesConfigure and deploy workstations for new employeesCreate comprehensive documentation for technical issues and their resolutionsImplement established IT procedures and protocolsParticipate in training to expand technical knowledge and skillsMaster company systems and standard operating proceduresDeliver concise training to end users on software applicationsDevelop how-to guides for frequently asked questionsSupport users with Microsoft 365 applications and other standard softwareYou'll also support by:Assisting with minor projects under supervision of the IT ManagerIdentifying potential improvements to current support processesParticipating actively in team meetings and contributing ideasA successful candidate should have:1-3 years in an IT support roleAssociates degree in computer science, information technology, or related field preferredSolid understanding of Windows and macOS operating systemsProficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams)Demonstrated knowledge of computer hardware components and peripheralsUnderstanding of networking concepts and troubleshootingStrong verbal and written communication with the ability to explain technical concepts to non-technical usersStrong customer service orientation and a positive attitudeDemonstrated ability to analyze issues and implement appropriate solutionsCompTIA A+ certification preferred; additional certifications a plusWork environment:This is an onsite position based in Beaverton, ORRoutine use of standard office equipmentProlonged periods of sitting or standingWhat we offer:Medical, Dental, and Vision3 weeks annual PTO and 9 paid holidays401(k) + matchingEmployer-paid base life insurance, short, and long-term disabilityHealth savings accounts (with Biamp contribution) and flexible spending accountsTuition reimbursementCharitable donation matchingDiscretionary company achievement bonusReferral bonusesWho is Biamp?We make the world's most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.About our company:At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.