Patient Services Representative

The Patient Services Representative works full‑time (40 hours per week) in a fertility clinic, serving as the first face and voice for patients. The role is based at the Plano, TX location of Fertility Specialists of Texas.

Responsibilities

• Greet and check in patients with warmth and professionalism
• Collect service payments and reconcile daily transactions
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
• Guide patients through clinic policies and assist with required forms
• Verify and document insurance benefits and coverage in patient charts
• Log all interactions accurately in the electronic health record (EHR)
• Coordinate with care teams on schedule changes and patient flow
• Handle filing, scanning, and faxing to support daily operations
• Uphold HIPAA regulations and maintain strict patient confidentiality

Qualifications

• Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front‑desk experience is a plus but not required
• Bilingual in English and Spanish is highly valued
• Comfort managing competing priorities in a fast‑paced environment
• The ability to make patients feel heard and at ease, even when they’re stressed or scared
• Proficiency with EHR systems or a demonstrated ability to learn software quickly
• Familiarity with insurance verification and clinic procedures is a plus; training will be provided
• High school diploma required; associate or bachelor’s degree preferred

Benefits

Fertility Specialists of Texas offers competitive compensation, comprehensive benefits, and a culture that values both clinical excellence and human connection.