Spa Front Desk Agent

Front Desk AgentCrystal Springs Resort is seeking friendly, professional, and customer-focused Front Desk Agents to join our award-winning spa team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable spa experience while assisting with daily front desk operations.Responsibilities:Open and close the spa according to established standard operating proceduresGreet and welcome every guest in a warm, professional, and courteous mannerAnswer incoming phone calls promptly and professionallyAssist guests with questions regarding spa services, treatments, memberships, and retail productsSchedule, modify, and cancel appointments accurately using the spa reservation systemProcess payments for spa services, retail purchases, and gift cardsPromote and sell spa retail products, packages, memberships, and gift cardsMaintain a clean, organized, and inviting reception areaCoordinate with spa staff to ensure a seamless guest experienceUphold the highest standards of guest service and professionalismQualifications:Previous experience in a spa, salon, hospitality, retail, or customer service environment preferredExcellent communication and interpersonal skillsStrong organizational skills and attention to detailAbility to multitask in a fast-paced environmentPositive attitude and passion for providing exceptional guest experiencesBasic computer proficiency and comfort learning reservation softwareRequirements:Must be at least 18 years of ageMust be available to work a flexible schedule, including days, evenings, weekends, and holidaysMust possess a strong work ethic, professionalism, and a guest-first mindsetWhy Join Crystal Springs Resort?Join an award-winning spa team dedicated to delivering exceptional service and unforgettable experiences for every guest. This is an excellent opportunity to build a career in hospitality and wellness while working in a luxury resort environment.Enjoy Crystal Springs Employee Perks!Discounted Minerals Sports Club Membership30% Dining/Retail Discount30% Spa DiscountDiscounted Stays at the HotelsDiscounted admission to Events & FestivalsComplimentary Golf