Assistant Property Manager (Apartment Community)

Job Description

Job Description

Job Title: Assistant Property Manager Location: Worcester, MA Job Type: Full-Time About the Role:We are seeking a detail-oriented and proactive Assistant Property Manager to support the day-to-day operations of a 330-unit residential property in Worcester, MA. This role is ideal for someone who enjoys a mix of administrative work, resident relations, and hands-on property management tasks. Working directly alongside the Property Manager, you will play a critical part in ensuring seamless property operations, maintaining high resident retention, and supporting the portfolio's overall financial health. Key Responsibilities:Leasing & Resident RelationsDrive Occupancy: Showcase and lease available apartments, clearly articulate lease terms to prospective tenants, and process applications efficiently.Tenant Relations: Serve as the primary point of contact for current and prospective residents, proactively addressing inquiries, concerns, and resolving complaints with a high standard of customer service.Lease Administration: Manage the full lifecycle of lease renewals, prepare all necessary paperwork, and maintain highly accurate, up-to-date leasing binders and digital tenant files.Move-In/Move-Out: Assist in conducting comprehensive move-in and move-out unit inspections, ensuring all corresponding documentation is finalized. Operations and Financial AdministrationRent Collection: Assist with monthly rent collection, monitor delinquencies, and generate corresponding financial reports.Expense Management: Support the Property Manager by processing vendor invoices, tracking property expenses, and managing utility bill allocations.Records Maintenance: Ensure all tenant files-including leases, correspondence, and payment histories-are meticulously maintained and audit-ready. Provide financial support to the Property Manager as needed. Maintenance CoordinationService Requests: Intake, log, and prioritize daily resident maintenance requests.Vendor & Staff Dispatch: Coordinate seamlessly with in-house maintenance technicians and external vendors to ensure prompt, high-quality service delivery.Quality Assurance: Follow up directly with residents upon completion of work orders to ensure complete satisfaction and closure of the issue. Qualifications & Skills:Experience: Prior experience in property management, leasing, or real estate is highly preferred.Technical Proficiency: Strong working knowledge of property management software (Yardi preferred) and the Microsoft Office Suite.Communication: Exceptional interpersonal and communication skills, both written and verbal.Organization: Superior time management and multitasking abilities, with a proven track record of resolving operational issues efficiently.Compliance: A solid understanding of State and Federal Fair Housing Laws is a strong plus.Work Ethic: Must be reliable, highly proactive, and possess a sharp eye for detail. Schedule:Monday – Friday Note: Occasional weekend or evening availability may be required during peak leasing seasons or for property emergencies. Compensation:$28-$31 / hour range Why Audubon Property Management?We value our team and offer comprehensive, competitive benefits package designed to support your professional and personal well-being:Health, Dental, and Vision Insurance401(k) with Company MatchingPaid Time Off (PTO)