Corporate Hospitality Ambassador

Job Description

Job Description

Pay Range: $28.00hr - $33.00hr

Job Overview:

The candidate will serve in a customer-facing, onsite role within Site Services responsible for delivering a high-touch, XX-glove hospitality experience while ensuring secure campus access in partnership with Security. The successful candidate will act as the first point of contact in lobbies and support daily operations impacting a large, high-visibility workforce of 12,000+ employees, visitors, and partners.

Duties:

• Perform customer-facing, onsite duties within Site Services responsible for delivering a high-touch hospitality experience while ensuring secure campus access in partnership with Security.
• Act as the first point of contact in lobbies and support daily operations impacting a large, high-visibility workforce.

Core Responsibilities:

• Serve as the main point of contact for employees and visitors.
• Provide high-level, professional service with a service-oriented mindset.
• Handle inquiries, requests, and issues promptly and professionally.
• Partner closely with Security to protect people and assets.
• Manage visitor check-in, badge assignment, and host notifications.
• Ensure strict adherence to access protocols and confidentiality.
• Support vendor deliveries including packages, catering, and personal items.
• Coordinate special requests and VIP interactions.
• Provide call center support for phone inquiries.
• Manage programs such as parking placards, transportation cards, and lobby amenities.
• Support multiple lobbies with flex and rover coverage as needed.
• Support delivery services including document handling and distribution.
• Maintain lobby supplies.
• Assist with projects and process improvements.

Key Competencies:

• Exceptional customer service and hospitality mindset.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Adaptability and multitasking abilities in fast-paced environments.
• Problem-solving and solution-oriented thinking.
• Collaboration skills with cross-functional teams including Security, Legal, Admins, and Events.
• Continuous improvement mindset.

Qualifications:

• Bachelor's degree in any field.
• 3+ years of experience in corporate hospitality or high-end service such as luxury hotel, retail, or concierge.
• Strong proficiency in MS Office and Google Suite.
• Ability to learn new systems including visitor management and call center tools.
• Valid CA driver's license.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.