Call Center Team Leader & Performance Coach
Cobb Professional Services
Cobb Professional Services is seeking a Call Center Supervisor to lead daily call center operations and support a team of customer service representatives, coaching agents and ensuring a high-quality customer experience. You will monitor metrics like AHT, CSAT, FCR, and abandonment, while addressing escalations and driving improvements. You will prepare regular performance reports for management and ensure adherence to schedules and procedures in a fast-paced environment in Dallas, TX. #J-18808-Ljbffr Cobb Professional Services
Vacancy posted 2 days ago
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