Secretary (OA)

Job TitleMajor duties include but are not limited to:Receives, schedules, refers, and contacts staff, agency personnel, and external individualsHandles high-level contacts with congressional offices, state/local officials, industry leaders, veterans' service organizations, attorneys, fee basis providers, and others.Engages with parties whose interests significantly impact mission/program execution.Processes incoming/outgoing correspondence, reports, memoranda, and other written communication.Edits and composes letters, reports, and presentations.Prepares outlines and background material for public speaking engagements and reports.Schedules appointments and coordinates meetings or conferences.Conducts independent background research for meeting topics.Attends meetings, prepares minutes, and independently follows up on action itemsProvides guidance on policies and procedures related to office services.Addresses questions regarding new projects, shifting priorities, and commitments.Performs other duties as assignedProvides courteous, tactful, timely, and respectful customer service to internal and external stakeholders.Handles conflicts constructively and according to established guidelines.Has regular access to printed/electronic sensitive information.Protects data under the Privacy Act, HIPAA, VA/DoD policies.Manages information security to ensure confidentiality and appropriate system access.Reports and addresses any violations of information security policies.Work Schedule: Monday-Friday, 7:30am-4:00pm (Work schedule subject to change due to agency needs).Position Description/PD#: Secretary (OA)/ PD509360