Account Manager

Overview Founded in 1973, Inter‑Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter‑Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra‑high net worth individuals. Inter‑Con employs over 35,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter‑Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high‑requirement security solutions. Inter‑Con is Everywhere Security Matters. Job Summary The Account Manager reports to the VP, Operations and is responsible for the overall operational, financial, and client relationship management of the assigned security contract. This role provides leadership to site supervisors and security personnel while ensuring exceptional service delivery, regulatory compliance, contract performance, employee engagement, and customer satisfaction. The major responsibilities of the position include, but are not limited to, the following duties: Duties/Responsibilities Lead all daily operations for the assigned City of San Antonio security contract. Serve as the primary client contact and maintain strong relationships with key stakeholders. Ensure full compliance with contract requirements, post orders, policies, and applicable regulations. Direct all staffing, scheduling, training, onboarding, and employee performance management activities. Recruit, coach, mentor, and develop supervisors and security personnel. Conduct regular site inspections, quality assurance reviews, and operational audits. Develop corrective action plans and drive continuous operational improvement. Monitor overtime, labor costs, budgets, and financial performance of the account. Analyze KPIs, SLAs, and operational metrics and provide executive reporting. Lead investigations involving incidents, injuries, complaints, and policy violations. Coordinate emergency response activities and serve as the primary escalation point. Ensure all licensing, certifications, and training remain current. Partner with Corporate HR, Recruiting, Payroll, Safety, and Compliance teams. Support business growth opportunities and contract renewals. Maintain 24/7 accountability for operational emergencies. Qualifications Proven experience managing large security operations. Strong client relationship management skills. Financial acumen including budgeting, forecasting, and labor management. Experience leading multiple supervisors and large employee populations. Strong conflict resolution and employee coaching abilities. Excellent presentation and executive communication skills. Advanced Microsoft Office (Excel, Word, PowerPoint). Experience with workforce management and scheduling software. Ability to analyze operational metrics and drive improvements. Education and Experience Bachelor's degree preferred. Minimum 5–7 years of progressive operations or security management experience. Experience managing large government or municipal contracts preferred. Experience managing armed and unarmed security personnel. Previous P & L or budget responsibility preferred. CJIS Clearance required (or ability to obtain). Ability to obtain/maintain Armed Security License. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Prolonged periods of standing and/or walking around downtown, from site to site. Must be able to lift up to 15 pounds at times. Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public. Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime. Time flexibility depending on the needs of the company. Duties, responsibilities and activities may change at any time with or without notice. Inter‑Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran. #J-18808-Ljbffr