Front Office Assistant Manager

Job Description

Job Description

Join the Berry Companies – Be a Part of Our Tradition and Future

Position available at the Eastern Slope Inn, North Conway, NH.

The Berry Companies are a family of businesses led by President Alec Tarberry, along with his senior leadership team. Collectively, the Berry Companies are a leading employer in the Mount Washington Valley, providing their team members with rewarding careers and their customers with valuable experiences.

The Berry Companies owns and manages housing and lodging for the Mt. Washington Valley, including homes, condominiums, apartments, hotel rooms, suites, and vacation rentals.

We are now recruiting for a reliable and diligent Front Office Assistant Manager to join our team to provide our vacation owners and guests with outstanding service and leadership for our front desk team.

As a Front Office Assistant Manager , you'll support the Front Office Manager in the daily execution of front desk operations by leading the Guest Services team with a focus on customer satisfaction, communication, team training, and operational profitability. Acts as a liaison with guests, owners, other departments, and partners to ensure smooth service and efficient communication.

Core Functions & Key Responsibilities

• Lead, Manage, and Hold Accountable

• Training & Development

• Guest Experience & Service Quality

• Operational Oversight

• Communication & Coordination

  And perform other duties as assigned.

What We Expect From You:

• Strong computer skills (Microsoft Office Suite; PMS preferred)

• 2+ years in a hotel front desk or hospitality supervisory role

• Excellent verbal and written communication

• Strong interpersonal and independent decision-making skills

CORE VALUES ALIGNMENT

• Do the right thing – respect for all, think like an owner, return the cash, pick up the trash

• We can help – two ears, one mouth, put yourself in their shoes, find a way to say yes

• Friendly and fun – we are there for each other, keep it real; keep it fun, no drama & no gossip

• Make hard things look easy – always composed, find a way, do what you say, we admit mistakes

What's In It For You:

• Paid Training

• Competitive Compensation

• Full-time Year-Round Employment

• A Company that Supports Work/Life Balance

• Employee Discounts

• Lodging & Travel Discounts

• Paid Time Off

• Mentorship Programs

• Support for Community Involvement

• Company & Department Celebrations

• Career Development and Opportunities for Advancement

• 401(k)

• 401(k) Matching

• Dental Insurance

• Health Insurance

• Life Insurance

• Vision Insurance

• Tuition Reimbursement

• Direct Deposit

When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley. Berry Companies

For more information, please contact Jenn Robinson, Berry Companies Human Resources Administrator, at View phone number on us.fitly.work or email her at View email address on us.fitly.work.

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