Senior Associate Campaign Manager

Job Description

Join a team where your campaign expertise and drive for operational excellence directly shape how customers experience our brand. You'll work at the intersection of marketing, technology, and strategy — with the resources and cross-functional partnerships to make a real impact. This is a role for someone who thrives on complexity, moves with purpose, and is energized by delivering results.

As a Senior Associate Campaign Manager in the Marketing Operations team, you will lead the end-to-end execution of marketing campaigns across multiple products and channels. You'll partner with teams across Marketing, Product, Strategy, Legal, Compliance, and Technology to deliver high-quality, compliant campaigns that achieve business goals and elevate the customer experience.

Job responsibilities

• Lead end-to-end execution of complex marketing campaigns, ensuring timely delivery, quality, and compliance with established standards
• Partner with cross-functional stakeholders to coordinate requirements, approvals, testing, and launch activities
• Manage campaign timelines, dependencies, risks, and issue resolution to ensure successful execution
• Ensure customer-facing assets meet legal, regulatory, and operational requirements prior to deployment
• Drive operational excellence through process optimization, control enhancements, and automation initiatives
• Analyze campaign execution performance and identify opportunities to improve effectiveness, scalability, and efficiency
• Influence stakeholders across multiple teams to drive alignment and achieve business objectives
• Support team development through knowledge sharing, mentoring, onboarding, and cross-training activities
• Contribute to strategic initiatives that enhance campaign management capabilities and improve the customer experience

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience
• 3+ years of experience managing complex projects, marketing campaigns, or operational initiatives in a fast-paced environment
• Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously
• Demonstrated ability to influence and collaborate effectively across a broad range of stakeholders
• Strong analytical, problem-solving, and decision-making capabilities
• Excellent written and verbal communication skills
• Proven ability to identify improvement opportunities and drive results through execution

Preferred qualifications, capabilities, and skills

• Experience within financial services or another highly regulated industry
• Experience supporting digital marketing, customer acquisition, or customer engagement initiatives
• Experience leading operational improvement or transformation efforts
• Familiarity with marketing workflows, approval processes, and campaign execution frameworks
• Experience leveraging automation, AI, or emerging technologies to improve business processes

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.