Assistant Service Manager

Job Description

Job Description

Join the Nwestco Revolution!

At Nwestco LLC, we don’t just work in the Petroleum and Car Wash Equipment industry—we lead it. For over 25 years, we’ve set the standard across the Northwest and Rockies, delivering innovation, reliability, and excellence to our customers.

We're on the hunt for a highly skilled Assistant Service Manager to join our growing team in Seattle, WA . This is a new role created as we combine our Portland and Seattle service departments into one team — you’ll be our on-site leader in Seattle, reporting to our Service Manager based in Portland. If you’re driven, safety-focused, and ready to grow with a company that values your experience, this is your moment.

The pay range starts at 80k per year and goes up depending on experience, and includes benefits, PTO and 401k.

Your Mission:

• Work Orders: Maintain and keep service management software up to date on a daily basis for both the Portland and Seattle branches. This includes processing all Work Orders, managing past-due Work Orders, and processing all warranty claims.
• On-Site Leadership: Serve as the day-to-day, on-site leader for the Seattle branch — scheduling and dispatch, technician coaching, and the first point of contact for customer escalations.
• Margin: Work with our Service Manager, to increase margin and efficiency across both branches.
• Timesheets: Weekly review of technician’s time entries for billing and payroll.
• Accounts Receivable: Maintain Accounts Receivable and manage past-due invoices with the assistance of the administrative staff. Communicate directly with customers who are not responding to the administrative staff
• Licenses and certification: Manage and maintain all licenses and certification renewals for technicians. Follow up with technicians who are falling behind on renewals.
• Reports: Provide necessary reports on a daily, weekly or other timely basis that will be used by management to assist in the efficient opera­tion of the company. Compile, review, and turn in files, reports, or records in an accurate and timely manner.
• Annual Reviews: Review annually all employees under direct supervi­sion in a manner consistent with company policy and stan­dards.
• Chain of Command: Maintain organization guidelines as established by the organizational chart utilizing the chain of command by working with the other department managers, especially the President, CFO, Finance, and other Service Managers.
• Meetings: Attend meetings as directed by our Service Manager. Organize regular meetings on the topics of safety, efficiency, and Best-in-Class service.
• Training: Train personnel in methods and procedures, including sufficient cross-training of personnel assigned.
• Policies and Procedures: Implement and enforce company policies, established procedures, and the directives of the Service Manager to ensure compliance with company standards. Adhere to SOP, and recommend changes or improvements when necessary.
• Perform any other duties as directed by our Service Manager.

What You Bring to the Table:

• Leadership and Team Management: Ability to lead, motivate, and manage a team effectively.
• Communication Skills: Excellent verbal and written communication skills to interact with clients and team members.
• Problem-Solving Skills: Strong analytical and problem-solving skills to address customer issues and improve service processes.
• Technical Aptitude: Prior industry experience is not required — our Service Manager provides technical/product expertise and guidance. A willingness to learn our equipment and services is a plus.
• Customer-Oriented Approach: Strong focus on customer satisfaction and experience.
• Organizational Skills: Ability to organize workload and team responsibilities efficiently.
• Conflict Resolution: Skills in resolving conflicts between customers and the service team.
• Adaptability: Ability to adapt to changing circumstances and challenges.
• Patience and Empathy: These are especially important in dealing with customer complaints or concerns.
• Attention to Detail: Ensuring high-quality service delivery.
• Proactive Attitude: Taking initiative in improving service standards.

Before You Leap:

This role may include occasional travel to our Portland branch for training and coordination, and some positions require travel and overnight stays. Travel expenses will be covered by Nwestco, LLC

All job offers are contingent upon successful completion of the following:

• Ability to pass pre-employment physical with extensive lifting (up to 75 lb), twisting, pulling, kneeling, and squatting.
• Ability to pass pre-employment drug-screening and background check. This position is classified as safety-sensitive , it requires the applicant to pass a comprehensive drug test, including screening for marijuana, as a condition of employment.
• Driving Requirement: This position requires regular operation of a Company vehicle. Applicants must be at least 21 years of age, possess a current, valid and unrestricted driver’s license, and have no DUI convictions or driver’s license suspensions or revocations within the past five (5) years. Employment is contingent upon verification of an acceptable motor vehicle record and meeting the Company’s automobile insurance eligibility requirements.

Why Join Nwestco?

When you join our ranks, you're not just getting a job; you're igniting a career with purpose. We're all about diversity, valuing our people, and a culture of relentless excellence. Here’s what’s in it for you:

• Competitive compensation that appreciates your experience and potential.
• A treasure chest of benefits: 401(k) (with matching!), medical, dental, vision, life insurance, disability coverage, paid sick time, paid vacation, clothing allowance, paid holidays, and more.
• Internal Career Advancement: Nwestco supports employee growth through internal career opportunities. To be eligible, you must be in your current role for at least one year and have no active disciplinary actions on file at the time of application. All candidates will be evaluated based on qualifications and business needs.

Nwestco, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, military service, genetic information, or any other characteristic protected by federal, state, or local laws.

If you meet the qualifications and are excited about this opportunity, we encourage you to apply and take the next step in your career with Nwestco LLC.