Member Consultant II (Personal Banker)

: As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy - which includes our team members. BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU. To learn more visit becu.org/careers. PAY RANGE The Target Pay Range for this position is $24.90-$30.38 hourly. The full Pay Range is $20.19-$35.96 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here . SUMMARY The Member Consultant II provides a seamless delivery of member service from routine to complex issues by assisting in a branch environment. The role will be required to deliver a high-quality member experience while using their knowledge of multiple products and will identify, diagnose, and act on members' consumer financial needs, including referrals to the appropriate line of business for specialized services. The Member Consultant II utilizes their thorough knowledge of credit union products, including business deposit products and small business loans, consumer loans and lines of credit and deposit products (such as IRA products), to provide excellent customer service to the member. The Member Consultant II is responsible for serving as a subject matter expert to members and Member Consultants, creating an outstanding member experience by resolving member service needs, and delivering expertise in specialized financial services. By applying to this requisition, you have expressed interest in working in a Neighborhood Financial Center within the Mountain District. In the Mountain District, there are pod branches. A pod is a group of branches that are close in proximity to one another. If selected for employment, the candidate will be hired into a pod. Once the candidate is done with training and a position opens, the candidate will be placed into one of the Member Consultant positions within their pod. Applicants must be comfortable with all commutes pertaining to branches within the pod they're hired into. The pod you're applying to includes the following branches:

• Bonney Lake, Puyallup South Hill and Puyallup 176th

12-Week Training Schedule:

• Monday-Friday with flexibility needed to work shifts between the hours of 8:00am and 6:30pm

After training, Member Consultants are scheduled during any of the branch operating hours:

• Monday-Friday between 8:30am-6:30pm
• Rotational Saturday's from 8:30am-1:30pm

RESPONSIBILITIES

• Deepen and retain member relationships utilizing all aspects of the Member Advantage program and other BECU programs that ensure the full sales experience cycle is achieved.
• Interview and enter business loan applications for business LOC and Visa products and forward all completed loan applications to Business Services.
• Maintain and effectively leverage a thorough knowledge of all forms and documentation necessary for each consumer and business loan type.
• Provide notary and medallion signature guarantee services to BECU membership.
• Utilize thorough knowledge of products to provide excellent customer service, including the areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Conduct thorough consumer loan interviews by completing applications and the necessary documentation (e.g., income verification), calculating and providing the correct financial stipulations to obtain a lending decision. Ensure consumer loan applications are complete and that all loan documents are signed with the members for full origination.
• Ensure all members receive prompt, efficient, courteous, and professional service and that member problems/complaints are resolved promptly and courteously, with follow through to resolution. Serve as an escalation point on all service issues.
• Develop new member relationships through community involvement and existing member referrals by providing members with service excellence. Actively participate in all sales and service activities, goals and responsibilities as requested.
• Maintain signing authority for BECU's release of interest on title vehicles Guarantee signatures in accordance with the STAMP program for the sale or transfer of members' stocks and securities.
• Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member's needs are fulfilled.
• Perform additional duties as assigned.

QUALIFICATIONS

• Bachelor's Degree or equivalent related experience required.
• Minimum two years of experience in a sales-oriented, financial or retail environment required.
• Minimum one year of experience in a financial institution preferred.
• Successful completion of in-house training program after hire is required.
• Excellent problem resolutions, negotiating, organization and peer coaching skills with the ability to exercise confidentiality and discretion.
• Proficient verbal and written skills required to effectively communicate.
• Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions to communicate appropriate recommendations to uncover and address member needs.
• Knowledge of state and federal laws and regulations that pertain to all membership, deposit and loan products and services offered including all forms, interest rates and necessary documentation.
• Thorough understanding of the sales process and manage a sales pipeline efficiently.
• Effective analytical skills with proficient math aptitude.
• Ability to work a shifting/flexible schedule; this requires evenings, nights or weekends.
• Full time hours required, with additional hours as necessary.
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.