Personal Banker, Retail Banking (Federal Way, WA)

Personal Banker

Salary Range: $21.20 - $31.83 Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.

Benefits worth writing home about:

• Medical, dental, and vision coverage for employees and their families
• Life, disability and family leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• Free employee checking account and employee home loan discounts

EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

Job Description Summary:

The Personal Banker role is responsible for growth, maintenance, and development of both new and existing personal and business banking relationships. This role demands exceptional customer service skills, beginning with welcoming customers to the bank, conducting in-depth profiles to understand their financial needs, and providing tailored recommendations based on a comprehensive understanding of the bank's offerings. Additionally, this role involves proactively pursuing new banking relationships beyond the immediate community. This position involves creating detailed profiles for each customer and maintain regular personal contact through phone calls or emails, aiming to strengthen and expand customer relationships. Beyond relationship management, the position entails a variety of universal banking duties, including operational tasks, cash handling, and other branch support activities.

Job Details:

Primary Functions:

• Conduct in-depth interviews and profiling of customers to recommend suitable banking products and services.
• Actively suggest strategies to help customers improve their financial position.
• Identify and engage customers at risk of leaving, aiming to retain their business.
• Update new and existing customer profiles to maintain accurate and current information.
• Contribute significantly to the branch's growth and sales achievements.
• Leverage advertising leads, prospect lists, personal and professional contacts, and internal referrals to expand customer base.
• Monitor and achieve personal sales targets on a weekly and monthly basis.
• Generate referrals to branch managers and business partners.
• Engage in both warm and cold business developments calls as assigned by branch management.
• Participate in community events and networks to increase referral-based sales.
• Collaborate with other business departments to identify sales and referral opportunities, enhancing the overall customer satisfaction.

Operational Excellence and Customer Service:

• Perform teller and operational duties.
• Open new accounts, ensuring appropriate account ownership to optimize FDIC insurance coverage, and compliance with all regulatory requirements.
• Handle both basic and complex banking transactions, including changing account ownership, living trusts, guardianships accounts, estate assignments, and consumer and home equity loans.
• Maintain in-depth knowledge of the bank's products to aid in acquiring business and consumer customers.
• Set the standard in customer service excellence and advocacy.
• Conduct satisfaction outreach to existing customers, both personal and business.
• Actively listen to customers, and maintain a friendly, positive, professional attitude. Resolve difficult situations with creativity, tact, and diplomacy.
• Participation in community and nonprofit events to support the bank's community reinvestment efforts.
• Perform Notary Public services.

Qualifications:

• A bachelor's degree in finance, Business Administration, or a related field is preferred, or at least three years of prior experience in bank sales or customer service. Sales experience in the banking or financial industry preferred.
• Demonstrated sales experience with proven results including diverse customer profiles and complex needs.
• Ability to identify customer needs, present banking solutions and bank products. Recognize closing opportunities and retain and grow customer relationships. Ability to initiate customer contact through letters, email, or telephone. Excellent business writing skills.
• Ability to exercise independent judgment. Ability to work quickly and accurately, to analyze information and make decisions.
• Excellent multi-tasking skills. Ability to prioritize and perform a variety of concurrent tasks with minimal direction.
• Exceptional customer service skills.
• Certified Notary Public preferred. Willing and able to become Notary Public if candidate is not a Certified Notary Public.
• Local travel required. Valid driver's license, vehicle, and liability insurance are required.

Mental and Physical Considerations:

• Able to operate a Personal Computer and view information on a monitor.
• Must be able to sit for many hours each day.
• Must be able to communicate via telephone and possess dexterity to include filing documents, reaching and bending.
• May be required to stand for extended periods of time.
• Ability to lift or carry up to 10 pounds.
• Ability to speak and understand English and express ideas and have difficult conversations in person and over the telephone.
• Ability to listen and comprehend speech.
• Ability to problem solve, make decisions, interpret data and information, read, write and organize information in an orderly manner.
• Willing and able to travel occasionally as needed.
• Ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.

Work Environment:

• Normal business office environment.
• Ability to work in artificial light for extended periods of time.

This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.