Service Advisor - Power Equipment

Location: Utica, MI Job Id: 481-1 # of Openings: 1 What You'll Be Doing Assist customers with parts selection, service scheduling, and general service inquiries in person, over the phone, via email, and through text communication. Create, process, and manage parts and service orders accurately while ensuring clear communication and customer expectations. Answer basic technical questions and direct customers to appropriate solutions, resources, or next steps. Safely support the loading and unloading of equipment as needed. Deliver exceptional customer service by following the G.R.E.A.T. Customer Service Process. Ensure customers are assisted promptly while maintaining a high level of accuracy and service quality. Maintain a clean, organized, and efficient work environment. Demonstrate a strong understanding of customer-facing operations and follow procedures that help minimize loss, waste, and rework. Handle inbound, outbound, and in-store customer communications and support activities. Assist with warehouse responsibilities including inventory organization, cleanliness, and inventory accuracy as needed. What We'll Need from You Proficient with standard desktop software; proficiency in Microsoft Excel preferred. Careful attention to detail, including accurate data entry and documentation. Excellent verbal and written communication skills. Basic mechanical and technical understanding; experience in parts or service environments preferred. Ability to work independently with light supervision in an efficient manner. Demonstrates commitment to customer first behavior and team collaboration. Ability to lift and/or move up to 50 pounds and follow written and verbal instructions. Pay Range $17 - $20/hr - depending on experience When and Where You'll Be Working Full-Time Position Open Retail Hours: Monday- Friday (8:00 am - 7:00 pm) and Saturday (9:00 am - 5:00 pm) Why You'll Love Working Here Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow. Excellent pay and competitive benefits. Work in an environment that promotes continuous learning and development. 100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance. Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance. 401(k) with 100% Employer match up to 3% employee contribution + 50% Employer match up to an additional 2% of employee contribution. Tuition Reimbursement, Employee Referral Bonus, Employee Discounts, Employee Assistance Program. Employer Provided Asset Health Wellness Program activities offered to earn HSA Contributions & prizes. Competitive paid time off package plus 6 annual paid holidays. About Us Weingartz, a family‑owned and operated business, has served as the trusted North American leader in outdoor power equipment sales and service since 1945. Weingartz is a long‑time advocate of the commercial and the residential buyer, designing specialized, innovative service programs tailored to the needs of our valued customers. Our industry‑leading customer support programs are second to none, and we work hard each day to provide superior retail experiences for our customers. We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees. #J-18808-Ljbffr Weingartz