Intake Specialist

Job Description

Job Description

Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they're most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.

Every person who reaches out to Steadfast Health is taking a meaningful step. As an Intake Specialist, you're the first voice they hear. You'll guide prospective patients, current patients, and referring partners through the process of accessing care, from that first conversation to a scheduled appointment. You'll answer questions, verify insurance, build patient charts, and make sure no one falls through the cracks.

Intake & Enrollment (80%)

• Be the first point of contact for individuals seeking SUD treatment, creating a welcoming, non-judgmental experience from the very first interaction
• Verify insurance eligibility and clearly translate benefits and coverage into plain language patients can act on
• Open patient charts, schedule initial visits, and shepherd new patients through onboarding with care and efficiency
• Proactively manage the schedule to minimize gaps and keep the Care Team running at full capacity
• Keep thorough, accurate records in patient charts and our CRM

Ongoing Patient Support (20%)

• Conduct outreach for appointment reminders, rescheduling, and follow-up needs
• Bring ground-level insights to the Care Team

What We're Looking For

• 2+ years of healthcare experience spanning at least some of the following: scheduling, patient support, referrals, billing, or insurance navigation
• Familiarity with healthcare and payer terminology, with a baseline understanding of addiction medicine
• A genuine commitment to serving people with SUD and co-occurring mental health conditions
• Comfort working across digital tools: Microsoft Office, video conferencing, spreadsheets, CRMs, and whatever else the job requires
• Strong written and verbal communication skills built for a remote environment — clear, warm, and responsive
• Self-directed and organized, with the ability to manage competing priorities without losing the details
• A collaborative spirit and a patient-first mindset — you advocate, you follow through, and you take the work seriously
• We are currently prioritizing candidates who reside in the states we provide services, which include Ohio, Tennessee, and North Carolina

Bonus Points

• Experience in a startup or other fast-moving environment where processes are still being built
• Direct experience in SUD treatment settings
• Bilingual in English and Spanish

• Healthcare Coverage: Medical, dental and vision insurance
• Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities.
• Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being.
• 401K Match up to 5%
• 100% employer-paid short-term and long-term disability and employer-sponsored life insurance
• SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace
• A long-term commitment to reasonable caseloads and representation on the leadership team
• An opportunity to get in at the ground level and shape how we grow!

Schedule: This role follows the anticipated schedule of Monday - Friday, 8:30a - 5:00p EST. Please note that this schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.

This is a full-time, W-2 position with a starting pay range of $24.00–$27.00 per hour , commensurate with experience.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working at a computer
• Continuous use of a keyboard, mouse, and telephone or headset for extended periods
• Ability to read and review information on a computer screen for sustained periods
• Sufficient hearing and speech to communicate clearly by phone and video in a professional setting
• Occasional need to set up, adjust, or troubleshoot a home office workstation
• Ability to remain attentive and focused during high-volume call periods

Investors & Partners

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners . Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.