Director of Retail Operations

Goodwill Industries of Middle Tennessee, Inc.

Nashville, TN

# Director of Retail OperationsApplylocations: Nashville, TNposted on: Posted Todayjob requisition id: 17889**Job Location**Lifsey-Retail Headquarters**Job Summary:**Provides strategic leadership and operational oversight for Goodwill Industries of Middle Tennessee’s Donated Goods Retail (DGR) division, driving financial performance, operational excellence, and a consistent customer and donor experience across all store locations. This role is accountable for results through a leader-of-leaders model—setting the direction, building the operating system, and driving execution through Regional Directors and District Managers. This role does not directly manage day-to-day store operations; instead, it is accountable for performance through a structured field leadership model, standardized operating systems, and disciplined performance management routines. The Director leads with a clear vision and strategy for retail excellence, challenges the status quo, and drives enterprise-level changes through coaching, alignment, and accountability across field leadership. This position has direct responsibility for the profit and loss of retail store operations. The Director translates organizational priorities into a clear operating vision and actionable plan (priorities, timelines, performance targets, and accountability routines), uses data to diagnose opportunities and risks, and ensures consistent standards and execution across the territory through Regional Directors and District Managers. The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served.**Job Description****Essential Functions*** Sets the retail operating vision and multi-site strategy to maximize revenue, profitability, and mission impact; produces and communicates a written operating plan/roadmap (priorities, targets, owners, and timelines) executed through Regional Directors and District Managers.* Leads retail performance through Regional Directors and District Managers by setting standards and expectations and holding leaders accountable for staffing, merchandising, inventory control, pricing, customer service, store routines, and performance commitments.* Builds a high-performing leadership team and culture of accountability, coaching leaders to deliver results while modeling Goodwill’s mission and values.* Builds and promotes a culture of high performance and continuous improvement that values training, teamwork, communication, and a commitment to excellence.* Establishes KPIs and leads a weekly/monthly business review cadence to evaluate performance, identify root causes, and drive timely countermeasures and continuous improvement.* Leads change management for enterprise retail initiatives by aligning stakeholders, ensuring adoption, and sustaining execution through Regional Directors and District Managers and established operating routines.* Leads talent strategy for retail leadership roles (selection, onboarding, performance management, and succession planning); hires and develops the best talent for the organization.* Designs, standardizes, and scales operational processes and tools (training, SOPs, audits, and routines) to improve efficiency, service quality, and consistency across all locations.* Leads new store openings and major transitions by establishing launch readiness standards, governance, and cross-functional coordination, ensuring execution and post-open stabilization through Regional Directors and District Managers.* Anticipates long-range operational and talent needs; develops plans to ensure the right structure, capabilities, and leadership coverage to meet future growth and performance goals.* Partners across the organization (Mission, Finance, HR, Marketing, Facilities, Loss Prevention, IT, and Support Services) to influence enterprise decision-making, align retail strategy with organizational priorities, and deliver a financially sound business and a high-accountability culture.* Establishes and enforces retail standards and controls (store conditions, donation flow, merchandising, pricing, labor routines, and customer/donor experience) using training, audits, and coaching to ensure consistency across locations through field leadership and standardized operating mechanisms.* Identifies, prioritizes, and leads new donation and retail initiatives and business opportunities, ensuring clear scope, resourcing, timelines, and measurable results through cross-functional coordination and field leadership execution.* Ensures compliance with all company policies and procedures and applicable legal requirements across retail and donation operations.* Identifies operational risk and drives safe, compliant practices related to safety, labor, and asset protection through established controls, audits, and leadership accountability.* Other duties as assigned.**Minimum Qualifications****Required Skills****Education*** Bachelor's degree in business administration, Retail Management or related field required.* A combination of education and experience may be accepted in lieu of the required education.**Experience*** 7+ years of progressive leadership experience with significant multi-unit oversight. Proven track record of managing and growing retail operations; donated goods and/or nonprofit experience preferred.* Proven ability to improve underperforming multi-unit locations by diagnosing root causes, setting clear priorities, and driving sustained performance through field leadership.* Demonstrated experience creating and executing strategic plans to drive growth and improve operational performance.* Experience with near-term and long-range planning, goal setting, and disciplined implementation.* Knowledge of and experience with budgeting and financial analysis; demonstrated ability to build cross-divisional partnerships to deliver results.* Demonstrated ability to identify operational gaps and opportunities and address them through training, process improvements, and change leadership.**Knowledge and Skills*** Results oriented and driven to achieve and exceed goals.* Strong written and oral communication skills, including the ability to communicate effectively with all levels of management and employees.* Strategic mindset with the ability to set priorities, make difficult decisions, and drive tradeoffs in support of organizational goals.* Strong leadership skills, including the ability to coach and develop leaders, influence across functions, and drive accountability through a leader-of-leaders model.**Certifications and Licenses*** Must have a valid Tennessee Driver's License while maintaining a good driving record and appropriate insurance.
J-18808-Ljbffr Goodwill Industries of Middle Tennessee, Inc.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Director of Retail Operations in Nashville, TN vacancy

Director of Retail Operations
...Job Location Lifsey-Retail Headquarters Job Summary: Provides strategic leadership and operational oversight for Goodwill Industries of Middle Tennessee's Donated... ..., and driving execution through Regional Directors and District Managers. This role does not...
Suggested
Goodwill Industries of Middle Tennessee, Inc.
Nashville, TN
4 days ago
Director of Operations
...The Director of Operations serves as the senior operational leader for the Office of the Provost, reporting to the Chief of Staff. This role is responsible for designing, implementing, and managing the operational infrastructure that enables the Provost’s strategic priorities...
Suggested
Work at office
Local area
Vanderbilt University
Nashville, TN
5 days ago
Director of Operations- Tennessee
...Overview Security Finance is seeking an experienced and strategic Director of Operations to lead our Tennessee market—an established territory with over 65 branch locations and a team of 6 District Managers. The ideal candidate brings a proven track record in the traditional...
Suggested
Local area
Relocation
Relocation package
Security Finance
Nashville, TN
2 days ago
Director of Operations
...revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. About this role The Operations Plant Manager, Operations will drive continuous improvement and optimization of all processes. They will oversee daily operations...
Suggested
Carrier
Nashville, TN
2 days ago
Director of Business Operations
...Posting Details Position Information Position Title Director of Business Operations Division College of Agriculture Department Agricultural Science Number of hours per week 37.5 Days to be worked Monday, Tuesday...
Suggested
Full time
Temporary work
Work at office
Monday to Friday
Flexible hours
Tennessee State University
Nashville, TN
2 days ago
Director of Operations
...Director of Operations The Director of Operations is responsible for planning, directing, and coordinating the overall field operations of a business unit throughout a designated geographical area. Duties and responsibilities include formulating processes and best...
Local area
Night shift
Priority OnDemand
Nashville, TN
1 day ago
Senior Director of Revenue Operations
...Description We are seeking an experienced and strategic Senior Director of Revenue Operations to lead our revenue operations function. The Sr Director of RevOps will serve as a key driver of digital transformation across the revenue organization, embedding AI, automation...
Remote work
Flexible hours
Momentus Technologies Group
Nashville, TN
2 days ago
Director of Operations
...Position: Director of Operations - Commercial Construction Locations: Nashville, TN Yates is proud to be an industry leader in construction and engineering services. To be a top of class organization, Yates is dedicated to hiring individuals who understand the...
Contract work
Relocation
Yates Construction
Nashville, TN
4 days ago
Director of Operations
...SummaryThis role is responsible for overseeing the financial and operational success of projects, including managing budgets, costs, billing, and collections, while ensuring accountability across teams. The position involves strategic planning for project profitability...
Contract work
Work at office
The Berg Group LLC
Nashville, TN
2 days ago
Director of Operations
...Potential of up to three weeks during the first yearWhat will a Director of Operations do?As Director of Operations, your work helps transfer... ...This position will direct and supervise operations of Post Retail, Distribution Center, Transportation and Donor Acquisition in...
Full time
Work experience placement
Local area
Immediate start
Weekend work
Afternoon shift
Goodwill
Brentwood, TN
1 day ago
Director of Operations
...Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we\'re installing a revenue-focused operator to turn aggressive growth into a predictable machine. If you\'ve scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy...
Remote work
Home office
Flexible hours
Cache Ventures
Nashville, TN
5 days ago
Regional Director of Operations - Full Service Restaurant
...Regional Director of Operations Industry: Full-Service Dining Position Overview A well-established, nationally recognized restaurant group is seeking an experienced, results-driven Director of Operations to oversee a group of high-volume, full-service...
Casual work
Leap Brands
Nashville, TN
5 days ago
Pharmacy Operations Supervisor
...and local laws and regulations are followed in the provision of service. Position Highlights This position supervises inpatient operations on the evening and night shift at Vanderbilt University Hospital, within the Central Pharmacy, Sterile Products, the OR, and soon...
Work experience placement
Local area
Shift work
Night shift
Afternoon shift
Vanderbilt University Medical Center
Nashville, TN
3 days ago
Retail Operations Lead
...PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal...
Hourly pay
Weekly pay
Minimum wage
Full time
Seasonal work
Local area
Immediate start
Weekend work
Afternoon shift
PetSmart
Nashville, TN
3 days ago
Assistant Store Manager - Night Operations
...Overview Position Purpose Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities... ...in a structured training program covering all aspects of retail store management, including operations, customer service, sales...
Work experience placement
Night shift
The Home Depot
Brentwood, TN
5 days ago
Pharmacy Operations Manager
$22.5 - $31 per hour
...allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow... ...and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads...
Hourly pay
Full time
Work experience placement
Local area
Flexible hours
Afternoon shift
Walgreens Boots Alliance
Nashville, TN
3 days ago
Pharmacy Operations Supervisor
...Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is...
Work experience placement
Local area
Shift work
Night shift
Afternoon shift
Direct Jobs
Nashville, TN
4 days ago
Pharmacy Operations Manager
...Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified Operations Manager...
Full time
Walgreen Co
Brentwood, TN
2 days ago
Pharmacy Operations Manager
...Has one year of work experience as a pharmacy technician in a retail or hospital setting. # Must be fluent in reading, writing, and... ...range for this position please visit: Pay Transparency Pharmacy Operations Manager. If you are applying on a job board or unable to click...
Work experience placement
Flexible hours
Afternoon shift
Phenom People
Hermitage, TN
2 days ago
Director of Clinical Operations
...Director of Clinical Operations 487 - HQ - Chattanooga, TN 37402; 930 - GWTN - Georgetown, SC 29440 Overview Position Type: Full Time Job Shift: Day Category: Health Care Description One to One Health is looking for a Director of Clinical Ops to join our team! Under the...
Full time
Temporary work
Work at office
Immediate start
Shift work
One-to-One Health
Nashville, TN
2 days ago
Regional Director of Operations (Healthcare)
...Regional Food Service Director To oversee all assigned facilities, ensuring leadership and guidance in operations, finances, human resources and client relationships, while providing direct supervision to the facility Food Service Directors. Regional Food Service Director...
Contract work
Work at office
The Waters of McKenzie
Nashville, TN
5 days ago
Director of Operations Hospice
$1,000 per month
...Overview 10K Sign on Bonus! Must have previous Hospice experience Make a difference every day as an Amedisys director of operations Join Amedisys—one of the largest and most trusted home health and hospice companies in the U.S.—where flexibility, purpose and growth come...
Relocation package
Shift work
Amedisys
Nashville, TN
5 days ago
Director of Clinical Operations
...Overview Director of Clinical Operations – Lead the Future of Senior Care At Diversicare, we believe in improving every life we touch by providing exceptional healthcare and exceeding expectations. We foster a culture built on trust, respect, compassion, and teamwork...
Temporary work
Diversicare- Chattanooga
Nashville, TN
6 days ago
Director of Technology Operations
$110k - $115k
...Director of Technical Enterprise Systems We are seeking a Director of Technical Enterprise Systems to lead enterprise technology strategy, IT operations, and infrastructure for a growing investment advisory firm. This leadership role partners closely with executive leadership...
Find Great People | FGP
Nashville, TN
2 days ago
Area Supervisor: Lead Store Operations & Team Growth
...Brentwood, TN. This leadership position involves supervising store operations, ensuring a safe shopping environment, and developing team... ...This is an exciting opportunity to grow with a leading off-price retail chain committed to diversity and inclusion. #J-18808-Ljbffr...
Ross Stores, Inc.
Brentwood, TN
5 days ago
Area Supervisor: Lead Store Operations & Team Growth
...its Tennessee location. The Area Supervisor will oversee store operations, ensuring safety and a customer-friendly environment. Responsibilities... ...should possess strong communication skills and previous retail experience. This role offers an opportunity for career growth within...
Ross Stores, Inc.
Nashville, TN
4 days ago
Director of Commercial Operations - Immunology - Central Region
$231.9k - $365k
...communities. We are seeking an experienced sales leader to lead an immunology sales region for their respective geography. As Director of Commercial Operations (DCO), you will have overall responsibility for the management and results of the customer teams for which you are...
Night shift
Merck & Co. Inc
Nashville, TN
5 days ago
Assistant Director of Operations
...inspired by new ideas and love bringing them to life, then we have the perfect canvas for you! Position Overview Reporting into Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the...
Hourly pay
Temporary work
Local area
Weekend work
Afternoon shift
Hirebridge
Nashville, TN
3 days ago
Director of School Operations: Systems for Student Success
...RePublic Schools seeks a Director of School Operations for their Nashville campus, focusing on operational leadership for the 2025-26 school year. This role requires a strategic leader with a strong background in managing school operations, student enrollment, and budget...
RePublic Schools
Nashville, TN
1 day ago
Assistant Store Manager - Operations
Job Summary The Assistant Store Manager - Operations supports the Store Manager in leading operational, financial, and team functions within... ...a key part in driving store performance in a large-format retail environment with annual sales typically ranging from $4-$10 million...
Work at office
Work from home
Flexible hours
Night shift
At Home Group Inc.
Nashville, TN
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director of Retail Operations. Be the first to apply!