Operations Supervisor

Anticipates needs of residents and executes requests in a timely fashion. This role is instrumental in creating a luxury environment and executing five-star service expectations in customer service. Performs property walk-throughs to ensure cleanliness and that operations are running smoothly. Gathers proposals and completes projects in a timely manner. Duties and Essential Functions Gather proposals for different projects to be presented to the management team. Assist front and back office manager with training new team members. Conduct walk-throughs at the property to ensure cleanliness and organization. Establish relationships with local merchants and service providers. Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily to effectively answer questions and help direct members. Ensure employees are dressed appropriately and following uniform guidelines and carrying the necessary equipment. Generate operations-related reports and submit to management. Ensure customer needs are met: provide directions, suggestions for restaurants, including travel. Arrange for special requests for residents to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services to accommodate the residents’ needs. Coordinate special events or special projects as assigned. Conduct all services for the association as an ambassador with integrity and in a professional manner. Respect residents’ privacy, information, perspective, priorities, times, and resources. Maintain a warm, friendly, and approachable demeanor. Promptly communicate resident and guest concerns to management. Arrange for move-ins and move-outs after management approval. Receive and keep log of all lost and found items. Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages. Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom. Prepare weekly activity reports as required and submit to management. Competencies Communication Proficiency Customer/Client Focus Discretion Initiative Leadership Supervisory Responsibility This position has limited direct supervisory responsibilities and serves as a coach and mentor for other positions in the department. Work Environment This job operates in a high-end property. This position will often be assisting guests in outside weather conditions throughout the day. Physical Demands The employee is regularly required to talk and hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type / Expected Hours of Work This position is full time and regularly requires early morning, late night and weekend shifts. Travel Travel is primarily local during the business day. Required Education and Experience High School Diploma or equivalent. Minimum 1 year working in the hospitality industry. Experience with computers and software used in an office environment. Must have excellent communication skills; verbal and written to convey information and ideas clearly. Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Position Supervision Employee reports to the Association Manager of the community. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr