Customer Care Specialist II

May 22, 2026 United States, Texas, Houston ****EOE, including disability/vets**** Cox Fleet is currently hiring a Customer Care Specialist II to join our Maintenance Shop Team to support future growth of the Company. DUTIES Serve as a post-sales partner to customers, ensuring a seamless experience after service implementation. Conduct follow-up quality control check-ins through calls and meetings to ensure services meet expectations. Make outbound calls on behalf of coordinators to confirm work quality and technician performance. Proactively gather customer feedback, identify opportunities for additional work, and recommend service improvements. Support multiple client accounts, helping ensure a consistent and high-quality customer experience. Partner with internal teams to monitor performance, resolve issues, and drive continuous improvement. Create and maintain marketing collateral to share with clients, outlining services and highlighting market coordinators and technicians. Work closely with assigned customers to ensure equipment is scheduled and repaired in a timely manner. Manage repair costs through estimate review, audit, and approval processes with customers and fleet managers. Oversee coordination and follow-up of scheduled and unscheduled service events. Maintain audit processes to ensure accuracy of invoices and preventive maintenance forms. Process and approve repairs based on vendor recommendations and customer authorization. QUALIFICATIONS High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field. Strong communication and customer service skills. Experience using Microsoft Office Suite. Experience in a high-volume customer service role. Compensation Hourly pay rate ranges from $18.17 to $27.31 per hour. The base rate may vary within this range based on factors such as location and the candidate's skills, knowledge, and abilities. The position may also qualify for additional compensation such as commissions and incentive programs. Benefits Employees are eligible for a minimum of 6.67 hours of paid time off each month, seven paid holidays per year, and additional paid leave options including bereavement leave, voting leave, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. #J-18808-Ljbffr Cox