Product Designer/Sr Product Designer, UX

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines. We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.

• In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.

• You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy.

What you'll do

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.

• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions.

• Collect, analyze, present and action feedback and manage changes to UX deliverables.

• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.

• Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.

• Communicate effectively with all team members to get work done.

• Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system.

• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture.

• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes.

• Regularly formulate and test hypotheses during design iterations.

• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.

• Lead end-to-end UX design processes, from ideation through execution.

• Mentor and guide other Designers to foster growth and collaboration.

• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

• Leverage emerging AI tools and capabilities as part of the design process to improve efficiency, inform decision-making, and support scalable design solutions.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training

• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

• Experience working closely with Engineers from inception through implementation in an agile environment

• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries

• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms

• Experience in responsive, adaptive and accessible designs

• Experience with design for mobile app (iOS and Android), desktop and web applications

Preferred Qualifications – Education & Prior Job Experience

• Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training

• 5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

• Experience with accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design

• Ability to adopt and contribute to design systems and promote design standardization across the enterprise

• Proven ability to work in Product and DesignOps environments to meet evolving organizational needs

Skills, Licenses, and Certifications

• Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)

• Understanding of HTML, CSS, JavaScript and other frontend development languages

• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions

• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus

• Ability to manage multiple concurrent projects and communicate effectively with non-technical users

• In-depth understanding of both qualitative and quantitative research methods

• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design

• Familiarity with emerging technology such as generative AI and spatial computing

• Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status

• Storytelling and presentation skills to effectively communicate design decisions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.