Multifamily - Bilingual Community Manager - Houston

Job Description

Job Description

Named as 2025 & 2026 Best Places to Work in Multi-family is looking for experienced Community Manager.You will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% Employer paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment. The Community Manager, under the direction of the Regional Manager and Portfolio Director, will conduct all business in accordance with the company handbook, standard operating procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the multifamily industry. The Community Manager is responsible for providing excellent customer service and coordinating all aspects of apartment community operations. The Community Manager supervises entire on-site staff (i.e., Assistant Community Manager, Leasing Consultant(s), Service Manager(s), Service Technician(s), Make-Ready Technician(s), and Groundskeeper(s), and is responsible for overseeing all work completed by a contractor or vendor. The Community Manager is fully accountable for all community operations. AREAS OF RESPONSIBILITY TO INCLUDE (but not limited to)  FinancialDemonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with company handbook and Standard Operating Procedures.Maintain accurate records of all community transactions and submit on a timely basis any requested reports.Assist Regional Manager with annual budgets and income projections in a timely and accurate manner.Maintain budgeted guidelines throughout the year, looking for areas to increase revenue and decrease expenses.Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.Oversee evictions, utility cut-offs, and manage collections for delinquency.Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.Ensure that purchase orders and invoices are accurately processed in operating system each week. Marketing / LeasingEnsure community is meeting or exceeding its budgeted occupancy goal.Maintain awareness of local market conditions and trends via shopping competitors, trade publications and professional organizations. Implement ideas for marketing community and improving resident satisfaction.Ensure market surveys are completed regularly and suggest changes to the Regional Manager to community's rents, fees, and policies to stay competitive.Confirm that leasing staff techniques are effective in closing new applications.Ensure all prospective residents are welcomed to the community and given a community tour. Also, that all incoming phone calls from prospective residents are handled and proper guest card information is entered in operating system.Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up- to-date and proper information when requested by others.Review and approve all applicants; confirm qualification and audit information in operating system.  AdministrativeAudit and sign all lease documents, confirm file matches operating system.Ensure that lease files are complete, and that completion of leases is being executed and maintained properly.Document conversations and activity dealing with prospective residents and residents in lease file and operating system.Responsible for office opening on schedule and condition of office and model apartments.Attend any corporate scheduled meetings.Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate office on time based on request.  MaintenancePhysically walk and inspect community on a regular basis and verify condition of vacant apartments.Actively develop an understanding of maintenance and repair of key systems, including HVAC, appliances, plumbing, electrical, structural and roofs, such that Community Manager can offer guidance on quality and efficiency of such work.Update availability each day. Coordinate with service team to ensure timely turn of apartments after move-out. Resident RelationsMaintain positive customer service attitude.Deal with resident concerns and requests in a timely basis to ensure resident satisfaction with management.Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).Submit Lease Renewals to Regional Manager for approval with suggested rent and fee changes. Ensure delivery of approved renewals to residents according to company policy.Review all notice-to-vacates to determine the cause of move-out and if resident can be "saved". Personnel ManagementConsistently use successful techniques and company directives to screen, hire, orient and train new personnel.Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.Plan and assign weekly/daily office staff schedules and assignments.Coordinate maintenance schedules and assignments with Service Manager.Administer performance improvement action plans consistently and on a timely basis. Document appropriately, communicate situations to supervisor, Human Resources, and terminate properly when necessary.Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).Represent the company in a professional manner at all the times. SafetyLearn and ensure compliance with all company, local, state, and federal safety rules.Ensure that unsafe conditions are corrected in a timely manner.Direct staff to follow a "safety first" principle.Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).Report all liability events and incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported, and proper paperwork is completed.Complete pertinent safety checklists with service team.Walk the property regularly to look for any safety hazards. GeneralUnder guidance from Regional Manager, serve as liaison with local community, government officials and public safety officials.Perform any additional duties or tasks as assigned by supervisor or senior management  RequirementsMinimum 2 - 5 years previous experience with residential property managementKnowledge of Multi-Family Operating Systems, multiple PC software packages such as Microsoft Office and familiarity with Internet & WindowsExcellent organizational, communication (written/oral), and interpersonal skillsAbility to manage changing priorities, meet deadlines, work independently, and follow through on assignments with little directionDemonstrate effective conflict resolution and customer service skills for interaction with residents, vendors, and co-workersMust have valid driver's license, auto insurance, and reliable transportationAvailable a minimum of 40 hours per week. Must be available evenings, nights, and weekends for staffing needs and emergencies BenefitsMedical benefits include health insurance, dental insurance, and vision insurance paid by the companyBasic Life Insurance, Short-Term, and Long-Term Disability Plan paid by the company401K availability with company matchPersonal Time Off (PTO), and paid holidays