Multifamily - Assistant Community Manager - Bilingual

Job Description

Job Description

RequirementsMinimum 1 year of previous experience with residential, multi-family property management. Knowledge of Multi-Family Operating Systems, multiple PC software packages such as Yardi, Microsoft Office (Outlook, Word, Excel, etc.) and familiarity with navigating the Internet.Strong organizational, communication (written/oral), and interpersonal skills.Ability to change priorities, meet deadlines, work independently, and follow through on assignmentsDeliver high-level customer service skills for interaction with residents, vendors, and co-workersDemonstrate ability to be very detail-oriented, able to handle multiple projects at any given time, be extremely professional and customer service orientedAble to work full-time, 40 hours, with possibility of overtime requirement AREAS OF RESPONSIBILITY TO INCLUDE (but not limited to): FinancialMaintain budgeted delinquency, reviewing the A/R daily and submit on a timely basis any requested reports.Ensure that all rents and late fees/check charges are collected, posted and deposited daily.Submit past resident balances to collection agency monthly.Assist Maintenance Supervisor and Community Manager with purchase order input and invoice processing as requested.Perform evictions, utility cut-offs, and manage collections for delinquency. Marketing / LeasingWork as a team with Community Manager and Leasing Specialist to ensure community is rented to budgeted occupancy or higher. Shop competition and be aware of local market conditions and trends. Contribute ideas to Community Manger for community and improving resident satisfaction.Welcome prospective residents to the community and give a community tour when Leasing Specialist is not available.Answer incoming phone calls and handle each call appropriately. Transfer calls to Community Manager when appropriate.Assist in review of all online and print advertising. Must be knowledgeable of all phases of leasing and resident retention.  AdministrativeAccept service requests from residents and forward to service team for prompt processing. Conduct follow-up with residents when service request is completed.Document conversations and activity dealing with prospective residents and residents in lease file and operating system.Execute lease contracts and process move-ins, renewals, notice-to-vacates, and move-outs in operating system.Process deposit accounting and corresponding reports.Ensure office is open on schedule, confirm condition of the office and model apartments are to company standards.Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to Community Manager on time, based on request. Resident RelationsMaintain positive customer service attitude.Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.Execute resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).Physically inspect community when on grounds, pick up litter and report any service needs to the service team. Inspect move-outs and vacancies when requested. Community EngagementParticipate in weekly/daily office staff meetings.Assist with community inspections ensuring the community's curb appeal is consistent with company policies.Provide support to Community Manager and all other staff to encourage team work, lead as an example in creating a harmonious environment.Represent the company in a professional manner at all times. SafetyLearn and ensure compliance with all company, local, state, and federal safety rules.Ensure that unsafe conditions are reported to the Community Manager in a timely manner.Follow a "safety first" principle.Assist in executing proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity in community, employee/resident injuries, fires, floods, freezes, etc.). GeneralPerform any additional duties or tasks as assigned by supervisor or senior management.