Principal Data Platform Software Engineer (Database Operations)

About RaptorDB Operations 

RaptorDB Operations owns the tooling and operational excellence that safely deploys manages and operates RaptorDB databases across ServiceNows global data centers and public cloud providers. Our team delivers mission-critical solutions that enable reliable service for millions of ServiceNow customers at massive scale. 

We partner closely with RaptorDB development team infrastructure automation systems engineering security and customer support teams to architect and implement database operations that meet rigorous standards for uptime performance and resilience.

Role Overview 

As a Principal Data Platform Software Engineer you take part in architecting solutions for operating RaptorDB at scale. You will take part in setting technical directions for database deployment strategies lead cross functional design sessions and establish best practices across teams. This role combines hands-on engineering excellence with technical leadership bridging on-premise technologies cloud-native architecture infrastructure automation and operational resilience. 

What you get to do in this role 

• Participate in architecting and designing solutions for RaptorDB deployment operations and resilience across ServiceNows hybrid infrastructure (datacenters and public cloud providers). 
• Collaborate across organizational boundaries to evolve backup restore replication and failover systems that integrate with broader database reliability and scalability efforts across the platform. 
• Drive adoption of cloud-native technologies (e.g. Kubernetes Cloud-Native PostgreSQL) and establish reference architectures that balance operational simplicity with business requirements. 
• Develop high-quality clean and maintainable code that enforces best practices in software architecture automated testing code reviews and deployment pipelines. 
• Collaborate with Architects across teams RaptorDB development infrastructure automation systems engineering and security teams to ensure database operations are secure performant and resilient across all environments. 
• Lead performance analysis and optimization initiatives including backup and restore times recovery time objectives (RTO) and resource utilization across the fleet. 
• Respond to urgent production incidents and provide expert guidance on database operations challenges to customer-facing and internal teams. 
• Build and maintain institutional knowledge through documentation runbooks and architectural decision records that enable the team to scale. 

To be successful in this role you have

• Skilled in applying AI-assisted tools to enhance productivity across design analytics and software development while adhering to governance and best practices. 
• Experience in working across organizations co-architecting and co-designing holistic solutions.
• Track record of helping with setting technical direction making architectural decisions under uncertainty in a highly collaborative environment. 
• Deep expertise with databases including operations operational management and backup/restore strategies. 
• Experience designing and building distributed systems with strong understanding of high-availability failover and disaster recovery architectures. 
• Exceptional communication skills; ability to articulate complex technical concepts to both engineering and non-technical audiences. 

Qualifications :

• Experience in leveraging or critical thinking about how to integrate AI into work processes decision making or problem solving. This includes using AI powered tools automated workflows analyzing AI-driven insights or reasoning about AIs impact on how infrastructure is built and run.
• 12 years of software engineering experience with 8 years focused on database systems infrastructure or cloud platforms. 
• Hands-on proficiency with multiple programming languages (Go Python or equivalent) and demonstrated mastery of software engineering best practices.
• Experience with Kubernetes and database operators.
• Experience operating databases in cloud environments
• In-depth Linux knowledge
• Excellent technical problem-solving skills
• Background in open-source database is a plus

For positions in this location we offer a base pay of $240100 - $420200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time