Service Advisor

divh2Service Advisor Position/h2pCastle CDJR of Chesterton is looking for a Service Advisor to join our team. We are looking for a motivated, customer-focused individual who can help drive service sales, deliver an excellent customer experience, and support the team in achieving our operational and CSI goals. Automotive service advising experience is preferred, but we are also open to strong candidates with relevant customer service and sales backgrounds who are eager to learn and grow within our organization./ppWe offer:/pulli401(K) profit sharing/liliMajor medical (50% employee paid premium)/liliDental/liliVision/liliVoluntary Benefits (Accident, Critical Illness, Disability, and more)/liliLife Insurance/liliPaid Time Off/liliEmployee vehicle purchase discounts/liliA team environment, with growth opportunities/liliA performance-driven culture/liliCareer advancement/li/ulpstrongResponsibilities/strong/pulliOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service/liliTake ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer/liliProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled/liliEnsure the daily inventory of technicians time is consistently sold to service customers/liliDistribute work between technicians efficiently/liliAnswer technical questions about vehicle problems, warranties, services, and repairs/liliMaintain Customer Success Index at or above company standards/liliAssist in diagnosing vehicle problems; order parts and tools as necessary/liliOversee administration of warranty claims as well as training and supervising of service department/liliReinforces company policies and adheres to company standards/liliEncourages compliance with applicable laws and regulations/liliMaintain good working relationship with factory(s) and foster positive employee relations/li/ulpstrongQualifications/strong/pulliOrganized and friendly personality/liliDemonstrated ability to manage others/liliTime management skills/liliFantastic communication skills with your customers/liliProfessional, well-groomed personal appearance/liliConsistent record of service and sales success/liliStrong record of positive customer satisfaction results/liliTeam oriented and self-motivated/liliAble to work with little supervision/liliClean driving record and valid drivers license/li/ulpService Advisor: $61K -$104K/ppWe are looking for qualified, quality people who are ready to start their career within our family./ppWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./p/div