Front Desk Care Coordinator (Onsite-Westchester)

Job Description

Job Description

Job Title: Front Desk Care Coordinator (Onsite-Westchester)

Reports To: Front Desk Supervisor

Department: Front Desk

Updated Date: 08/12/2026

FLSA Status: Non-Exempt

Location: White Plains, NY

$20–$25/hr

Summary:

East River Medical Imaging is committed to offering outstanding diagnostic imaging services with empathy and comfort for every patient. All our physicians are certified by the American Board of Radiology and specialize in various medical imaging fields, including cross-sectional, musculoskeletal, oncologic, and neuroradiology. We are looking for a full-time Front Desk Associate to join our team. As the first point of contact for patients at our locations, it is essential to be welcoming, approachable, and supportive. Your responsibilities will include overseeing the flow of people entering the clinic, managing high patient volumes, providing information, and guiding visitors appropriately.

Shift: Varies

Duties:

• Establish strong relationships with patients from diverse backgrounds through effective communication and empathy.
• Maintain professionalism and a positive attitude at all times.
• Demonstrate multitasking skills while remaining composed.
• Process payments and insurance estimates.
• Update patient information both in the system and on file.
• Ensure insurance authorizations are secured.
• Confirm that patients are cleared for all exams, such as CT, MRI, PET/CT scans, X-rays, sonograms, and mammography.
• Perform other duties as assigned.

Competencies:

To succeed in this role, candidates should demonstrate the following:

• *Problem Solving:* Resolve issues promptly by gathering and analyzing information, developing alternative solutions, collaborating in group settings, and applying logical reasoning—even in emotional situations.
• *Customer Service:* Handle difficult or emotional customer interactions, respond quickly to needs, seek feedback for improvement, fulfil service requests, and honour commitments.
• *Adaptability/Dependability:* Follow instructions, accept feedback, adjust to changes, modify approaches as needed, juggle competing demands, and commit to completing tasks efficiently. Meet attendance and punctuality standards, take responsibility for actions, and keep others informed when plans change.
• *Quality:* Display accuracy and thoroughness, seek ways to improve quality, integrate feedback, and monitor performance consistently.
• *Language Ability:* Understand and respond to standard inquiries, read, write, and comprehend instructions, correspondence, and memos. Communicate effectively in one-on-one, small, and large group settings with customers, clients, and colleagues.
• *Reasoning Ability:* Address practical issues, interpret various forms of instructions (written, verbal, diagrammatic, or scheduled), define problems, collect data, establish facts, draw valid conclusions, and handle situations with limited standardisation.

Qualifications:

To perform these duties successfully, individuals must meet the requirements below. Reasonable accommodations may be provided for persons with disabilities.

*Education/Experience:*

• High school diploma and two years of college experience, or two years in healthcare, or equivalent education and experience.
• Familiarity with basic insurance and medical terminology.
• Awareness of HIPAA laws and compliance regulations.

Skills:

• Strong project and time management abilities.
• Capacity to work independently while maintaining good communication and coordination with colleagues.
• Keen attention to detail and strong work ethic.
• Excellent customer service, communication, and organisational skills.
• Professional interaction with patients, physicians, and staff, alongside language skills mentioned under competencies.

Computer Skills:

• Experience with Outlook, Teams, Office, EMR, PACS; Royal Solutions is a plus.

Supervisory Responsibilities:

• This position does not have direct supervisory duties.

Work Environment:

Employees encounter typical working conditions as described here. Reasonable accommodations can be made for individuals with disabilities. The role frequently involves working near moving mechanical parts, occasional exposure to fumes, airborne particles, electrical shock risk, and radiation. Noise levels are moderate.

Physical Demands:

The physical demands listed represent those required to fulfil essential job duties. Reasonable accommodations may be made for persons with disabilities. Employees regularly lift or move up to 10 pounds, often lift or move up to 25 pounds, and occasionally up to 50 pounds. Vision requirements include close, distance, peripheral vision, depth perception, and the ability to focus. Duties require frequent standing, walking, hand use, reaching, talking, and hearing. Employees also often stoop, kneel, crouch, or crawl; occasional sitting, climbing, balancing, tasting, or smelling may occur.

This job description is not meant to cover all possible duties or standards for the role. Employees may be asked by supervisors to follow additional instructions and carry out related tasks as needed.