Certified Printer Technician - Providence, RI

Certified Printer Field Technician – Job Description We are seeking a Certified Printer Field Technician to join our growing team. This role combines hands‑on expertise in printer service and repair with field installation and customer support responsibilities. The technician will be deployed to customer and retail partner locations to diagnose, repair, install, and maintain wide‑format printers, stationery printers, dry inkjet minilabs, simplex printers, dye‑sublimation equipment, and related photo center technologies, as well as support infrastructure and equipment installations. The position is based out of a local area with an expectation of approximately 95% travel by car, plane, or other means, and reports to the Field Operations Supervisor. Primary Duties and Responsibilities Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies. Install, service, and maintain telecommunications and equipment infrastructure at customer locations. Ensure job sites operate to both company and customer standards. Communicate professionally and interact with store personnel, customers, and internal support teams. Troubleshoot and resolve device and equipment issues efficiently under deadlines. Manage and direct helper technicians, ensuring adherence to processes and safety standards. Maintain accurate service records, documentation, and timely expense reports. Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends. Uphold company standards for professionalism, safety, and compliance at all times. Knowledge, Skills and Abilities Ability to follow oral and written instructions. Ability to work with a team independently. Ability to multi‑task. Critical thinking skills to assist in problem solving. Willingness to be flexible with scheduling demands including nights and weekends. Demonstrates customer service orientation. Qualifications, Education and Experience Minimum high school diploma or GED. Minimum 2 years of experience in printer service/repair (inkjet and dye‑sublimation required). Minimum 2 years in field services, installation, or a similar technical background. Strong troubleshooting, critical thinking, and customer service skills. Familiarity with basic hand tools. Ability to work independently and in a team. Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report, and drug screening. Ability to obtain certifications required for aerial lifts. Physical Requirements Frequently lift and carry tools, equipment, and materials weighing up to 60 lbs. Navigate uneven terrain safely and efficiently. Push, pull, and reach for objects with varying degrees of force, including overhead tasks. Stand or walk for extended periods of time. Perform repetitive tasks as required by the role. Climb ladders, work at elevated heights, and maintain balance. Work in confined spaces when necessary. Assume various physical positions including standing, bending, crouching, crawling, or kneeling. Maintain hand‑eye coordination to effectively use small tools and components. Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify. #J-18808-Ljbffr Velocity