Patient Access Representative - Full Time

About Humboldt Park Health

As a community based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, health education and promote initiatives and outreach for the elderly. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.

From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed, acute care facility. We provide healthcare treatment that’s patient-centered and focused on quality of care, ranging from everyday care to treatment for your most critical needs.

Join a Team That Cares for You, Too

Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or PRN role, you’ll be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.

Full-Time Employees

Benefits may include:

• Comprehensive health coverage including medical, dental, and vision
• Employer-paid Life and AD&D Insurance
• Flexible Spending Account (FSA) options
• 403(b) retirement plan with employer match
• Paid Time Off (PTO) that increases with years of service
• Education reimbursement, subject to eligibility
• Employee wellness programs
• Additional voluntary benefits

Schedule: This position follows a full-time schedule with hours of 9:30am - 6:00pm . Every other weekend and holiday are required. Flexibility may be required based on patient and operational needs.

1. Obtains clinical, demographic and insurance information from the patient, guarantor, relative or police through an interview either over the phone or in person, or from documentation presented at the time of registration; correctly enters all information into the computer system.
2. Completes all registration and consent forms, obtains necessary signatures, copies insurance cards and photo Identifications, produces labels and arm bands as required, and distributes the documentation to specified areas.
3. Verifies insurance benefits and obtains necessary prior approvals, also reports back to the patient either directly or through patient letters verifying scheduled procedure, time, and date.
4. Schedules patients in the Meditech CWS module in accordance with various departmental guidelines; informing patients of any pre-procedure instructions such as NPO etc.
5. Quotes flat rate amounts via telephone and in person to physicians and or patients including anesthesia rates.
6. Pre-registers scheduled inpatient and outpatients, also pre-registers scheduled patients after completing all phases of scheduling.
7. Processes death certificates and release of remains accordingly.
8. Notifies transporter to pick up patients when required (registration representative transport patients only as a last resort) and notifies Nursing Supervisor of inpatient admissions and obtains bed assignments.
9. Ensures compliance with all applicable Federal, State and Regulatory agencies including confidentiality.

Requirements

1 or more years of experience

Third-party eligibility and general knowledge of medical and accounting terminology

Strong verbal and written communication and interpersonal skills are required

Ability to type 40 WPM is required

Experience on the Meditech system a plus