Systems Administrator Intern

The Systems Administrator Intern's role is to provide phone and remote technical support to our staff. More importantly, we are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and can prioritize and execute tasks without micro-management. The role will involve basic desktop and systems administration support. Essential Duties and Responsibilities Creating and managing Service Requests Answering Inbound Service Calls Administration of the Service Requests Dispatched according to policy Follow through to resolution of support requests Basic Troubleshooting, Administration and Support of Windows-based systems and supporting hardware and software Virus Remediation Computer imaging/build-outs MFP/Scanner/Fax troubleshooting WiFi/Network Connectivity troubleshooting Customer-facing POS systems day to day operations and troubleshooting Process and procedure documentation Any other task or duty as assigned or required #J-18808-Ljbffr