Front of House Supervisor

Supervisor Position at The Highlands at Harbor Springs

The Highlands at Harbor Springs is seeking a Supervisor to join our Slopeside Lounge team. In this role, you will help lead a dynamic team while ensuring excellent guest service and smooth daily operations. Responsibilities include supervising team members, assisting with scheduling, addressing guest concerns, and supporting the training and development of new staff. The Supervisor will also work closely with management to maintain high service standards and a positive team environment.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Essential Responsibilities and Duties:

Primary Responsibilities:

• Assist with daily operations including staffing levels, billing transactions, and inventory management.
• Ensure the bar and lounge areas remain clean, organized, and properly maintained.
• Address guest concerns promptly and professionally to ensure a high level of guest satisfaction.
• Work closely with culinary and other departments to plan and coordinate lounge operations.
• Maintain awareness of safety procedures including accident prevention and fire safety.
• Identify opportunities to improve efficiency, service quality, and operational processes.
• Supervise approximately 8–12 team members, including assigning work, monitoring performance, providing feedback, and addressing concerns.
• Support team development by training new employees and providing guidance to current staff.

Secondary Responsibilities:

• Assist with rearranging tables or lounge setup when needed.
• Respond promptly and courteously to guest requests.

Qualifications:

• Must be 18 years of age or older.
• 6–12 months of supervisory or related experience required.
• Restaurant or hospitality experience preferred, but not required.
• Basic skills in bartending, POS systems, and computers.
• Strong attention to detail, time management, multitasking, and teamwork.
• Must be reliable, punctual, and able to work in a fast-paced environment.
• Ability to lift up to 50 lbs occasionally.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.