Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

DELMIAWorks Pre-Sales and Technical Support Engineer

GSC

Manufacturing Technology | ERP/MES | Customer Consulting | Technical Problem Solving
Do you understand manufacturing—and enjoy figuring out how technology can make it better?

Are you someone who can walk into a conversation with a manufacturer, understand how their operation works today, identify where their systems or processes are holding them back, and help them envision a better way forward?

And do you enjoy being the technical expert customers and sales teams rely on when the questions get complicated?

If so, we’d like to talk.

The Opportunity:
GSC is looking for a  DELMIAWorks Pre-Sales & Technical Support Engineer to become a key technical resource supporting both prospective and existing manufacturing customers. This is predominantly a remote role, however the majority of our customer base is in and around Wisconsin, Illinois, Minnesota and surrounding markets. There would be needs, at times, to make a customer visit (although we expect this to be infrequent) and therefore somebody who lived closer to the customer base would be ideal, but it's far from necessary)

This isn't strictly a sales role—and it isn't strictly a technical support role.

Instead, you'll sit at the intersection of  manufacturing, technology, consulting, and customer success .
You'll partner with our Sales team to understand how manufacturers operate today, uncover their challenges, and demonstrate how DELMIAWorks ERP and MES solutions can improve visibility, efficiency, production management, and decision-making.

You'll also work directly with existing customers, helping troubleshoot technical challenges, optimize their DELMIAWorks environments, and get greater value from their technology.
In short, you'll help manufacturers answer two important questions:
"What could our operation look like with the right ERP/MES solution?"
and
"How do we make sure we're getting everything possible from the technology we already have?"

Why GSC?
For more than 30 years, GSC has helped engineering and manufacturing organizations improve the way they design, manage, and manufacture products.

Today, as part of the Ellison Technologies family, our capabilities extend across an extraordinary portion of the manufacturing process—from engineering and SOLIDWORKS to ERP/MES, manufacturing technology, additive manufacturing, advanced machine tools, automation, implementation, training, and technical support.
That creates an exciting environment for someone who enjoys  manufacturing technology and solving real-world business problems .

You won't simply learn a software product.

You'll develop a deeper understanding of how manufacturers operate—and how technology can help them become more productive, competitive, and profitable.

What You'll Do:
Become the Technical Partner to Sales
You'll work alongside our Sales team throughout the DELMIAWorks sales process.

That means participating in customer discovery conversations, asking the right questions, understanding the customer's existing ERP/MES environment, and identifying challenges involving areas such as:
  • Production and manufacturing workflows
  • Scheduling and shop-floor visibility
  • Inventory and materials
  • Reporting and business intelligence
  • Quality
  • Data and system integrations
  • Existing ERP/MES systems
  • Engineering and manufacturing processes
  • Future growth and scalability
You'll then help translate those challenges into potential DELMIAWorks solutions.

Show Customers What's Possible
Once you understand the customer's environment, you'll help bring the solution to life.

You'll conduct tailored DELMIAWorks demonstrations and presentations that connect the technology directly to the customer's business challenges.

Rather than simply demonstrating features, you'll help customers understand:
  • Here's what you're doing today.
  • Here's what could improve.
  • Here's how DELMIAWorks can help you get there.
You'll also help develop high-level migration and implementation roadmaps outlining current state, future state, implementation phases, integrations, data migration, training, and other key considerations.
Solve Problems for Existing Customers

You'll also become a trusted technical resource for our DELMIAWorks customers.

You'll investigate and resolve issues involving software functionality, configurations, workflows, databases, integrations, and system performance.

Some problems will be straightforward. Others will require you to dig deeper, identify the root cause, collaborate with internal and DELMIAWorks technical resources, and determine the best solution.
Either way, our customers should come away knowing they have someone who understands their problem and is committed to helping solve it.

What We're Looking For:
We're looking for someone who combines  technical aptitude with curiosity, communication skills, and an understanding of manufacturing.

Ideally, you'll bring experience with DELMIAWorks/IQMS. However, we're also interested in individuals with strong ERP/MES or manufacturing software experience who have the ability and desire to quickly develop deep DELMIAWorks expertise.

You may be a great fit if you have:
  • ERP and/or MES experience
  • Manufacturing industry experience
  • DELMIAWorks or IQMS experience
  • ERP implementation, migration, or consulting experience
  • Technical support or applications engineering experience
  • Experience conducting software demonstrations or customer discovery
  • Strong troubleshooting and root-cause analysis skills
  • An understanding of manufacturing processes and workflows
  • The ability to translate business requirements into technology solutions
  • Strong presentation and communication skills
  • Experience working directly with customers
Experience with  SOLIDWORKS, SQL/databases, CAD/CAM, manufacturing software, or the SOLIDWORKS reseller environment would be an additional advantage.

A bachelor's degree in Information Systems, Computer Science, Engineering, Manufacturing, Business, or a related discipline is preferred, although we absolutely value equivalent real-world industry experience.

You Don't Have to Know Everything on Day One

We recognize that finding someone who checks every box—DELMIAWorks, ERP, MES, manufacturing, technical support, consulting, demonstrations, and pre-sales—is a tall order.

We're more interested in finding someone with the  right foundation and ability to learn .

If you understand manufacturing and ERP/MES environments, enjoy solving technical problems, communicate well with customers, and have the aptitude to become a DELMIAWorks expert, we'd like to hear from you.

Candidates who aren't currently DELMIAWorks Technical Support Certified should be prepared to work toward certification within approximately the first 3–4 months .

What Success Looks Like:
Within your first six months, our goal is for you to become a trusted DELMIAWorks resource who can confidently:
  • Handle a broad range of technical support issues
  • Participate in customer discovery meetings
  • Understand a manufacturer's current ERP/MES environment
  • Identify business and manufacturing challenges
  • Translate those challenges into DELMIAWorks solutions
  • Demonstrate DELMIAWorks effectively
  • Develop high-level migration roadmaps
  • Help Sales identify technical requirements and potential risks
  • Build strong relationships with prospective and existing customers
Ultimately, success means customers and teammates begin saying:
"Let's bring them into the conversation—they'll know how to figure this out."

If You Like Manufacturing, Technology, and Solving Problems...
This role provides an opportunity to develop expertise that sits at the center of modern manufacturing operations.

You'll work with manufacturers, sales professionals, engineers, technical specialists, and business leaders while helping companies improve how information flows from the office to the plant floor.

If you're looking for a role where you can combine  technical expertise, manufacturing knowledge, customer interaction, and problem-solving —while continuing to learn and grow—we'd like to hear from you.

Join GSC and help manufacturers turn technology into a competitive advantage.

“The Ellison Way principles continue to drive our company forward. The Ellison Way principle of Adaptation will ensure that Ellison will evolve to further grow market share, strengthen our relationships with our key partners and our customers. The major focus moving forward must be on the development of Ellison’s most valuable resource – its people."
Graham Hooper (CEO)

"GSC/Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.” 

Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the DELMIAWorks Pre-Sales and Technical Support Engineer in Iowa vacancy
  • $65k - $81k

     ...Treasury, Finance, Payroll, Legal and HR representatives. The Technical Support Engineer is critical to the long-term satisfaction and retention of...  ...this position is 65,000.00 to 81,000.00 USD Annual. For sales roles, this range includes the commission target. For non-sales... 
    Suggested

    insightsoftware, LLC

    Nevada, IA
    2 days ago
  • $80k - $90k

     ...What you will be doing The Sales Applications Specialist supports the sales team by providing technical and application expertise for...  ...role plays a key part in both pre & post sales activities to ensure...  ...'s degree in chemistry, Engineering, Food Science, Agriculture, or... 
    Suggested

    Foss

    Iowa, Johnson County, IA
    18 days ago
  •  ...Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all... 
    Suggested
    Full time
    Work at office
    Work from home

    Cottingham & Butler

    Asbury, IA
    3 days ago
  •  ...data management, user settings, and security, and handling technical support issues for users as they arise. We are seeking a driven individual...  ...). Associate or bachelor’s degree in computer science , engineering, or related field experience (minimum high school graduate).... 
    Suggested
    Full time
    Weekend work
    Afternoon shift

    Lutheran Church of Hope

    West Des Moines, IA
    4 days ago
  •  ...right. We create an environment where every person feels valued, supported, and empowered to grow, because our success depends on the...  ...other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills and the ability to provide... 
    Suggested
    Hourly pay
    Full time
    Work at office
    Remote work
    Flexible hours

    Pete and Gerry's Organics, LLC

    Kalona, IA
    2 days ago
  • Signature Performance seeks an IT Customer Service Support professional to provide prompt, high-quality technical assistance via calls or emails, aiming for first-call resolution and high customer satisfaction. You will document activity in the Service Desk system and... 
    Remote job

    Signature Performance

    Des Moines, IA
    5 days ago
  • A staffing agency is seeking an IT Support Service Desk Technician in Des Moines, Iowa, to provide tier-1 support for both corporate and community-level users. The ideal candidate will have 3-5 years of IT support experience, with skills in hardware/software troubleshooting... 
    Contract work

    Insight Global

    Des Moines, IA
    4 days ago
  •  ...panel terminations with guidance. Assist in labeling and cable identification. Learn and perform basic punch-downs for telecom blocks. Support cable testing using basic tools (Fluke, EXFO) under supervision. Gain exposure to fiber cable dressing and basic handling. Follow... 
    Full time
    Work at office
    Night shift
    Weekend work

    E2 Optics

    Cedar Rapids, IA
    2 days ago
  • Wells Enterprises in Iowa is seeking an IT service desk professional to support hardware and software across Wells' employee base. You will handle incident resolution via phone, email, or in person, document procedures, and assist with setup, installation, and configuration... 

    Wells Enterprises

    Le Mars, IA
    2 days ago
  •  ...seeking a skilled and motivated IT Applications Specialist to help support and enhance technology solutions that power our organization....  .... Troubleshoot application and system issues and provide technical support to users. Collaborate with departments to identify opportunities... 

    Krell Institute

    Ames, IA
    10 days ago
  •  ...engaging apartment tours, respond to inquiries, and foster resident relationships. You will promote the community, coordinate events, and support occupancy goals while embodying the Live It culture in a fast-paced environment. Qualifications include a High School diploma or... 

    Hawthorne Residential Partners

    Orange City, IA
    2 days ago
  • $80k - $90k

     ...Technical Leadership Manage a team handling complex, multi-system PIV/PKI issues (certificate...  ...middleware, VPN, and secure email. Stakeholder & Engineering Coordination Act as the coordination point between Tier 3 support and additional VA support teams assisting... 
    Permanent employment
    Contract work
    Work at office

    ASM Research, An Accenture Federal Services Company

    Des Moines, IA
    3 days ago
  • $21 per hour

     ...accommodation or an alternative application process. Full Time Technical Cedar Crossing Casino & Entertainment Center, Cedar Rapids, IA,...  ...regulations. Responsible for creating and fostering an environment of support and motivation for Team Members. Maintains confidentiality of... 
    Hourly pay
    Full time
    Contract work
    Work at office
    Local area
    Night shift

    Cedar Crossing Casino & Entertainment Center

    Cedar Rapids, IA
    14 hours ago
  •  ...Job Summary: The IT Specialist is responsible for implementing IT projects and providing technical support for designated departments across the organization. This role requires strong business and technical skills to analyze, modify, and support application systems... 
    Weekly pay
    Temporary work
    Casual work
    Work at office
    Flexible hours
    Shift work

    Dean Snyder Construction

    Clear Lake, IA
    2 days ago
  • $55k - $57k

     ...project products ~ This role is a Salary non-exempt position with a targeted salary range of $55,000.00 - $57,000.00 USD. ~ IMAC Support ~ Break/Fix ~ Support for AV services in meeting rooms Your tasks Providing advanced IT support to the user... 
    Flexible hours

    Hemmersbach GmbH & Co. KG

    Slater, IA
    2 days ago
  •  ...Specialist is responsible for the administration, support, security, and continuous improvement of...  .... This position serves as the primary technical resource for network administration, cybersecurity, end user support, point of sale systems, telecommunications, store... 
    Contract work

    ADP

    Dubuque, IA
    4 days ago
  • $95k - $121k

     ..., universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and...  ...competitive bidding processes.What You Will Do:Serve as the lead technical resource for data center operations, providing leadership,... 
    Full time
    Contract work
    For contractors
    Remote work
    Worldwide
    Relocation
    Work visa
    Relocation package
    Flexible hours
    Night shift

    Transamerica

    Cedar Rapids, IA
    1 day ago
  •  ...field end users. Participate in on‑call rotation for critical support escalation outside of core hours. Responsibilities Configure, build...  ...present to the organization to determine direction. Provide technical mentoring, leadership and training to other team members. Manage... 
    Work experience placement

    Ruan

    Des Moines, IA
    1 day ago
  •  ...We are seeking a highly motivated IT Support Technician to join our team and play a critical role in maintaining and supporting our IT...  ...infrastructure. This position will be responsible for providing technical support for servers, workstations, networks, and scale... 
    Remote work

    ISU Research Park

    Ames, IA
    14 hours ago
  •  ...and file-restoration tasks Investigate recurring incidents and document solutions Support video-conferencing and meeting-room equipment Maintain technical documentation and inventory Guide Band 1 technicians and review escalated tickets Coordinate... 

    Sybex Support Services Inc.

    Dyersville, IA
    2 days ago
  •  ...Job Description Job Description Deskside Support Engineer  Location - Des Moines, Iowa - Onsite No. of Positions - 8 The Deskside Support Engineer provides handson technical support for enduser devices including laptops, desktops, printers, scanners, and peripheral... 

    Eitacies Inc

    Des Moines, IA
    a month ago
  • $83.68k - $117.15k

     ...The Software Developer and Product Support is responsible for developing, enhancing...  ...oversees testing and feature delivery, provides technical support and end-user training, develops...  ...service satisfaction. Coordinate with Sales, IT, and Management to support business... 
    Internship

    Insulation Distributors Inc

    Audubon County, IA
    2 days ago
  • $68.4k

     ...analysis in the development and support of projects and data analysis...  ...less experience on both the technical and business aspects of...  ...Statistics, Economics, Industrial Engineering or Operations Research, or...  ...office selling products/services (sales employees) Never... 
    For contractors
    Work at office
    Local area

    Highmark Health

    Des Moines, IA
    2 days ago
  • $65k

     ...others and solving tech challenges?  "White Glove" service working with difficult users.  Are you an IT Support Professional who thrives on delivering exceptional technical end user support ? We're searching for a dedicated Help Desk Specialist ready for a long-term role... 
    Permanent employment
    Full time
    Work at office
    Immediate start

    Robert Half

    Des Moines, IA
    5 days ago
  • $19 - $20 per hour

     ...applications and equipment • Provide direct support via email, phone, remote, and in-person appointments • Identify technical needs of customers and find resolutions to...  ...Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available... 
    Contract work
    Temporary work
    Work at office
    Remote work

    TEKsystems

    Ames, IA
    7 days ago
  • $135.2k - $306.4k

     ...Description As a Senior Staff Engineer, you will play a pivotal role...  ...success, and influencing technical strategies across teams. This...  ...observability, and production support. • Architect for...  ...Flexible Spending Accounts # Pre-tax commuter and parking benefits... 
    Temporary work
    Flexible hours

    Oracle

    Des Moines, IA
    3 days ago
  •  ...with computer-related questions and training issues. The Help Desk Specialist provides exceptional customer service and help desk support by way of communication and quality of work. Duties and Responsibilities: (Essential functions of the position are listed in... 
    Full time
    Relocation
    Afternoon shift

    GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.

    Waterloo, IA
    2 days ago
  •  ...Job Description Job Description We are looking for a skilled, detail-oriented IT support specialist to join a team and provide responsive technical assistance to employees across a range of desktop and cloud-based technologies. This position offers the opportunity... 
    Remote work

    Robert Half

    Des Moines, IA
    26 days ago
  •  ...Technical Support Specialist Level 1 The Technical Support Specialist – Level 1 is an entry-level position that provides professional technical support to all clients of Myriad Advisor Solutions. The Level 1 Specialists must possess strong analytical and strategic... 
    Full time
    Work experience placement
    Work at office
    Local area
    Monday to Friday
    Flexible hours
    Shift work

    Continuum Advantage LLC Careers

    Waukee, IA
    5 days ago
  • $44.5k - $64.5k

     ...Support Technician Location: Irving, TX (Hybrid) Position Summary We are seeking an experienced...  ..., Texas. In this role, you will provide technical support to customers, field technicians,...  ...Days, a Travel Assistance Program, Pre-Paid Legal plans. Applicants must be authorized... 
    Work at office

    NEC

    Belle Plaine, IA
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to DELMIAWorks Pre-Sales and Technical Support Engineer. Be the first to apply!