COMMUNICATIONS SPECIALIST

Job TitleActs as the company's first point of contact for emergency and non-emergency calls through telephone and radio communications; appropriately routes incoming calls; coordinates requests for service and provides relevant information to agencies; operates in a fast-paced environment to coordinate patient transports; works closely with aviation, clinical, maintenance and administrative staff to ensure transports are completed in a professional and efficient manner.Department: Communications Reports to: Communications Supervisor Direct Reports : NoneSummary Of Essential Job FunctionsReceives and routes all incoming calls for general business inquiriesReceives and coordinates all incoming requests for patient transportsWork closely with all departments to provide support functions for safe and efficient facilitation of patient transport servicesMust professionally and efficiently interact with hospitals and EMS agencies for collection and transfer of vital informationPerforms required communications and documentation duties per policy in support of flight operationsMust transmit clear, concise, and professional messaging over telephone, public address, and radio systemsActs as a liaison between the caller and the transport teamMust maintain excellent working knowledge and adherence to company policies and procedures relating to communications and flight operationsMust perform accurate and timely flight following proceduresMust perform prompt completion of appropriate flight notifications and related documentationMust maintain proper communication and tracking of all Company assetsMaintains contact with sending/receiving hospitals to relay medical reports, coordinate landings, take-offs, and patient related transport needsReceives and relays medical information to/from the flight team membersAssists transport teams in identification of non-hospital landing sitesDocuments all information pertaining to patient transport activitiesMonitors and reports all hospital restrictions and safety alertsInitiates and coordinates Emergency Response Plans (ERPs) as neededAssists and coordinates with other flight programs when present in MFC service areaParticipates in mandatory company Quality Management Program, including daily peer review processesParticipate in orientation training of new Communications SpecialistsPerforms secondary duty(ies) as assigned (eg. update and maintenance of phone and CAD systems, department specific education, 911 outreach, and others as needs are identified)Ensure accurate and timely completion of instructions from managementAccurate and timely completion of assigned shift duties and responsibilities including general housekeeping and disinfecting of workspaceMust maintain proficiency and currency in accordance with company training programsMust participate in mandatory shift briefingsParticipates in committees, public relations functions, and educational opportunities as assigned100% attendance at company and department meetings is expectedMust report to work on time and must have a minimum of ten (10) hours rest prior to the start of any scheduled shiftOutside employment is not discouraged, however employees may not work at another place of employment within the ten-hour pre-shift periodSkills And QualificationsMinimum one (1) year public safety communications experience (preferred)Minimum one (1) year certification as EMT, EMD, or CFC (preferred).Maintain proficiency and currency according to the standards of:Certified Flight Communicator (provided within 12 months of hire, recertify every three years after)National Incident Management System (NIMS) ICS-100, and ICS-200. (provide certificates or complete after hire during orientation phase)Variety of safety, compliance, OSHA and other job specific annually recurring educationPossess basic computer competency and keyboarding skills and be able to learn and utilize new software programsMust be proficient with basic data entryMust be able to multitask (simultaneous telephone / keyboarding / voice transmission skills)Must have a general geographic knowledge and map reading skillsMust perform in a fast-paced environment presenting challenges that require quick thinking and response, multitasking for emergent and non-emergent telephone calls and transport requestsMust be able to work in an environment with minimal to moderate physical and psychological stressorMust be able to sit for extended periods of timeEmployee must be able to endure long periods using a computer, including extended periods viewing a computer screen and frequent typingDue to the safety sensitive responsibilities - must be able to read, write, understand and fluently speak the English languagePhysical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsMust be able to sit for extended periods of timeMust be able to lift 10 pounds unaidedThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.