Warranty Administrator

Warranty Administrator Opportunity Summary The Warranty Administrator is responsible for collecting funds due the company from various manufacturers for work performed on their behalf as part of the warranty process. The role collects these funds by strictly adhering to the manufacturer’s warranty process to ensure all work scheduled is performed safely and to the customer’s satisfaction. Job Duties Review documentation generated by the Service Department for all pertinent information required to submit the claim to the factory. Interpret and convert all work performed into manufacturers' labor segment codes and the related approved labor reimbursement amounts. Comply with any requirements to support the computer claim by providing the necessary supporting documents. Investigate in advance of a repair by using the manufacturers' computer systems whether a product is under warranty coverage. Review status reports and stay abreast of all factory communications that affect the warranty area of the Service Department. Contribute to the total Support Center team by maintaining current job status on all computer service tracking systems when needed. Work Experience & Qualifications High school diploma or general education degree (GED); one to three months related experience and/or training. Strong written and verbal communication skills. Computer and software skills including Microsoft Office Suite. Employee Benefits & Rewards 8 Paid Holidays & 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program 401k with a Company Match Company Paid Training About the Company W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few. Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP. #J-18808-Ljbffr