Client Manager

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:Support and demonstrate IMA’s core valuesValue and understand the importance of diversity, equity, and inclusion among all IMA associatesInteracts professionally and timely with clients and associates at all levels via email, phone, and in-personPerforms functions of the role within an IMA office 0-50% of the timeCollaborates effectively with Market and Regional Presidents to develop and maintain Claim service standards for clients within the regionWorks in partnership with National Practice Group Leaders within designated Specialties to develop and maintain Claim service standards for clients within the SpecialtyDirects the activities of your Claim team members in the management and advocacy of claims on behalf of clientsActs as a thought-leader and collaborates with Claim Managing Director and other Claim Managers on department-wide initiativesResponsibility for the management of associates including performance review, hiring and placement, resolving customer complaints, and salary and budget planningReviews and assigns matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomesContributes to hiring and development of Claim staff members, and identifies areas for improvement or growthCommunicates effectively with other departments to lead change and support initiatives across the enterpriseDemonstrates superior technical insurance and business acumenDemonstrates exceptional leadership characteristicsDevelops and maintains excellent problem-solving skillsDevelops and expands relationships at regional level with carriers, TPAs, Legal Resources, etc.Maintains a proactive approach focusing on claim resolutions and strategies for assigned accounts and mattersParticipates in presentations, including new business, RFPs (clients, TPAs), claim reviews, renewals, etc.Attends insurance related seminars including but not limited to continuing education classesREQUIRED EXPERIENCE AND SKILLS include but are not limited to:At least 10 years of prior Claim experience5+ years of prior supervisory or leadership experienceBachelor’s degree or work experience equivalent to a college degreeSystems skills – Applied Epic, Carrier websitesExperience with MS Office products (specifically PowerPoint, Outlook, Word, and Excel)Exceptional technical skill and knowledge of coverage and claims handlingExcellent communication and negotiation skillsRequired: strong mathematical and reasoning skillsAbility to discuss and solve claim problems with clients and insurance carriersCOMPETENCIES & TRAITS:Business AcumenProfessionalismBuilding RelationshipsProblem SolvingCommunicating#LI-JS1Compensation & BenefitsBeing a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities. *These benefits do not apply to internship roles.Why Join IMA?We’ve built a reputation for putting our associates firstWhat if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.We work in teams. We sell in teams. We win and prosper as a teamWe provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.We are recognized nationally as a leader in our industry2020-2023 Business Insurance Magazine Best Places to Work in Insurance 2023 Inc. Magazine’s Best Workplaces 2023 Denver Business Journal’s Best Places to Work 2022-2023 Connecticut Top Work Places 2021-2023 Inc. 5000’s List of Fastest Growing Companies 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies 2022-2023 Kansas City Business Journal’s Best Places to Work 2021-2023 Charlotte Business Journal’s Best Places to Work 2021-2023 Los Angeles Business Journal’s Best Places to Work 2021-2023 The Salt Lake City Tribune Top Work Places 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category 2021 Dallas Business Journal’s Best Places to Work 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska This Job Description is not a complete statement of all duties and responsibilities comprising this position.The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.